The TARA Clinic - Last updated 223rd October 2024

PROGRAM TERMS (“Terms”) On Demand Courses (WHAT IS ADDICTION / WHAT IS RECOVERY / CRAVINGS VS URGES / MINDFULNESS / COMMUNICATION / STRESS MANAGEMENT)

1.  APPLICATION OF THESE TERMS

These Terms apply to all Programs offered by The TARA Clinic Pty Ltd (ACN 638 169 114) trading as The TARA Clinic (“TARA Clinic”,  “we”, “our”, “us”).

These Terms apply in conjunction with our Website Disclaimer which is available at https://www.thetaraclinic.com/pages/disclaimer, our Website Terms of Use which are available at https://www.thetaraclinic.com/pages/terms and our Privacy Policy which is available at https://www.thetaraclinic.com/pages/privacy-policy.

By registering for a Program, you accept these Terms. We may update these Terms at any time, without notice. By continuing to use any of our Programs after we have published any updates, you agree to the updated Terms.

2.  DEFINITIONS

•  “Confidential Information” means any written or oral information that is provided by or disclosed directly or indirectly through any means that is not already in the public domain, and may include information about business structures, methods, procedures, personal information, Fees, payment arrangements and other similar terms.
•  “Fees” means the Fees payable for Your Program, as set out in these Terms.
•  “Materials” means newsletters, reports, audio material, written documents, questionnaires, videos, resources or other material which may be used in relation to the Services or the Programs.
•  “Participant” or “you” means you, the Participant who is taking part in one or more of our Programs.
•  “Programs” means the Programs related to mindfulness, relationships, empowerment, and physical and mental wellbeing that we offer from time to time.
•  “Services” means the Services that we provide in connection with the Programs.
•  “The TARA Clinic”, “we”, “our” or “us” means The TARA Clinic Pty Ltd trading as The TARA Clinic.
•  “Website” refers to any of our websites including but not limited to thetaraclinic.com, www.thetaracliniconline.com
•  “Your Program” means the Program that you have registered to participate in.

1.  OUR PROGRAMS

•  We offer a range of Programs related to the treatment and psychoeducation of drugs, alcohol and other addiction treatment. Through our Programs, we try to provide you with tools and strategies to build your knowledge and understanding around your patterns and how to manage them in your everyday life.
•  Your Program and the applicable Fees are described in Schedule 1 of these Terms.
•  Please Note: Our Programs are only available for residents of Australia.
•  
  1.  PARTICIPANT INVOLVEMENT
•  As the Participant, you agree to:
  • Try to cultivate an honest, self-aware relationship with yourself.
  • Commit to goals that are truly meaningful and significant to you and that you have the capacity to take the steps for your progress and successful outcome.
  • Explore new approaches and experiment with helpful actions and behaviours in conjunction with your health professional(s.
  • Provide ongoing feedback on the Program content and how it is meeting your needs.
  • Be open to hearing feedback and letting us know whether it fits your expectations of yourself.
  • Acknowledge and take ownership for your progress, any setbacks and accomplishments.
    
    
    1.  YOUR WARRANTIES
  •  You warrant that:
    • you are a resident of Australia;
    • you are at least 18 years old;
    • you will comply with these Terms at all times;
    • you will not impersonate another person, or otherwise attempt to mislead us or anyone else in connection with your use of our Programs;
    • you will not post any offensive content, and will not share anything via our Programs that contain viruses, codes, files or programs that may interrupt, damage, limit or destroy the functionality of our Programs, our Website or other computer software or hardware;
    • you will not use our Programs for any illegal or inappropriate purpose or for any other purpose which is not in good faith; and
    • you will provide all relevant information required for us to carry out the Services and deliver Your Program in a timely manner;
    • you will advise us of any pre-existing medical, physical or other conditions which may directly or indirectly affect or impact the Services or Programs or about which we may need to be aware; and
    • you will be open and honest about all relevant issues, conditions and treatments that may be relevant to and may impact the Program or the Services.
      
      
      1.  DISPUTES
    •  If you have any concerns about the Programs or Services, we ask that you notify us of your concerns and give us a reasonable opportunity respond and address your concerns.
    •  If a dispute arises, we both must respect each other’s confidentiality and reputation. No communications regarding the dispute should be made public, whether via social media or some other way. If you breach this clause, we reserve the right to take legal action to protect our reputation and to seek compensation.
    •  If you and we have a dispute which cannot be resolved through direct discussions, you agree that we must both obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute, and each of us must pay our own costs.
      
      
      1.  RELATIONSHIP
    •  Our relationship with you is simply that we are a service provider and you are a customer. No agency, partnership, joint venture, or employment is created as a result of these Terms. You do not have any authority of any kind to bind us in any respect whatsoever (for example, you cannot sign contracts on our behalf).
      
      
      1.  OWNERSHIP OF INTELLECTUAL PROPERTY
    •  We may provide Materials and other intellectual property to you during the Program(s) and to enable the provision of the Services.
    •  All Materials and other intellectual property are provided without warranties of any kind and you use them at your own risk.
    •  Any Materials and other intellectual property which we may provide to you or which may be developed in relation to the Program(s) or the Services is and will remain our property at all times.
    •  You must not reproduce any Materials or use them for any purpose other than your personal private use. You may not provide any Materials to third parties without our express written permission.
      
      
      1.  CONFIDENTIALITY
    •  You may be asked to provide us with various materials and other information from time to time in order to enable us to provide you with the Services. The TARA Clinic shall exercise due care not to disclose Confidential Information to any third party without your express written permission and will only use the Confidential Information in order to enable us to provide you with the Program(s) and Services.
    •  Despite anything contained in this clause, The TARA Clinic may disclose Confidential Information to the extent required by law or a regulatory authority.
    •  This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.
      
      
      1.  LICENSE
    •  Upon acceptance of these Terms and payment by you of the relevant Fees, we grant you a revocable, non-exclusive, non-transferable, limited license (“License”) to access your chosen Program(s) and the related Materials.
    •  Our Programs may only be used for your own individual, personal, non-commercial use. You are permitted to use the Materials in good faith and to save one copy of them for the purpose of participating in our Program(s), but aside from this, you agree not to:
      • copy, modify, alter, disassemble; decompile, translate or convert into human readable form or reverse engineer all or any part of the Materials;
      • print or copy all or part of the Materials, or save them onto a memory storage facility of any computer;
      • share, sell, license or distribute any Materials to third parties or use any Materials as a component of or as a basis for any material offered for sale, license or distribution;
      • share your login details with any other person, or allow any other person to access Your Program or related Materials;
      • use the Program or Materials for your own professional or business purposes, for example, by using them to provide rehabilitation, coaching or consulting services to clients if you are a therapist or clinician;
      • store or use any Materials in any database or other storage facility in either paper or electronic form which is intended for the storage and/or provision to users of any access to know-how; and
      • in any other way reproduce, copy, download, scrape, store, publish, transmit, re-transmit, transfer, communicate, distribute, disseminate, broadcast, circulate, sell, resell or otherwise use the Materials or any part or portion of the Materials in any form or by any means. 
    •  We reserve the right to take legal action against you in the event that you use the Materials in an unauthorised manner.
    •  We reserve the right to disclose your name and any other personal details to any law enforcement authority or other relevant authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach or alleged breach of the law or of these Terms.
    •  In the event that you breach these Terms, including but not limited to using the Materials in an unauthorised manner, we may immediately terminate this License.
      
      
      1.  FEES AND PAYMENT
    •  The applicable Fees and payment structure for Your Program is set out in Schedule 1 of these Terms.
    •  If you do not pay any Fees when they are due, you may be charged interest at a rate determined in accordance with the Penalty Interest Rates Act 1983.
    •  If you do not pay any Fees when they are due, or do not perform some of your other obligations under these Terms, we may refuse to continue to provide the Services and/or Program(s) and may terminate these Terms. We may also commence proceedings to collect any outstanding Fees that you owe us.
    •  In the event that we are unable to process a payment for your Fees via the payment details that you have provided, our payment system will attempt to complete the payment with you within 7 days. If you do not pay the outstanding Fees within 7 days of their due date, then you will lose access to Your Program(s) and the Services, and all related Materials.
    •  If your access to Your Program(s), the Services and the related Materials is terminated under this clause due to failure to pay the Fees, we provide you with information on our Immediate Support page on our website about free support services that may be available to you through other organisations, so that you are able to continue receiving care. The TARA Clinic accepts no responsibility for your care after the date of termination of Your Program(s) and the Services.
    •  By providing us with your payment and credit card details, you authorise us to use those details to process payment of the Fees for the Program(s) and/or Services. In the event that you have chosen payments to be made on a recurring basis, you authorise these payments to be deducted by us until the full payment of the Fees have been made in accordance with these Terms.
    •  Your Programs and/or Services are non-transferrable.
    •  
      
      1.  REFUNDS
    •  Except as otherwise set out in these Terms, we do not provide refunds for change of mind. Refunds are not normally granted in other circumstances as the Services and Programs have, at the time of payment, been provided by online access to the Programs having been granted. However, we comply with the Australian Consumer Law (“ACL”) at all times in relation to any refunds or replacement of Services or Programs.
      
      
      1.  TERMINATION AND CANCELLATION
    •  For any breach of any these Terms, the party which has committed the breach will immediately remedy or rectify the breach.
    •  If at any time we determine that the relationship between you and us has broken down, that you are not genuinely participating in the Program(s), or for any other reason in our sole discretion, we may terminate Your Program.
    •  In the event of any termination by you, any Fees which you are liable for under these Terms , become immediately due and payable, unless you are entitled to a refund under these Terms or Australian law. 
      
      
      1.  LIMITATION OF LIABILITY
    •  You agree that we are not liable for any consequential, indirect, incidental or special damages of any kind including any damages for loss or injury, or any liability resulting from your reliance on the Materials, or your access to our Website or Programs. We do not accept responsibility arising in any other way in relation to the Materials, including but not limited to for negligence, errors or omissions.
    •  ACL: When we provide the Programs or Services to you, some consumer protection laws such as the Australian Consumer Law (“ACL”) (which can be found in the Competition and Consumer Act 2010 (Cth)), may give you some additional rights relating to our provision of services to you, and we may be prohibited from limiting, restricting or modifying these rights (“Statutory Rights”).
    •  Our liability is governed solely by the ACL and these Terms. We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.
    •  Services: Except for your Statutory Rights, all Services are provided to you without warranties of any kind, either express or implied.
    •  To the extent we are unable to exclude liability, our total liability for loss or damage you suffer in connection with our Programs or Services is limited to us re-supplying the Programs or Services to you, or refunding you the amount you have paid us for any Fees for the Programs or Services.
    •  If we fail to exercise or enforce any of our rights under these Terms, this does not mean that we waive that right.
      
      
      1.  INDEMNITY

You agree to defend, indemnify and hold us harmless from any claims, liabilities, losses or damages whether direct, indirect, consequential or special that may result from any use of the Programs, the Website, or the Materials, your breach of these Terms or your breach of any third party rights, including, but not limited to, third party intellectual property rights.

•  You agree that this indemnity includes all legal fees resulting from your breach of our Terms, any third party claims such as claims by your family, or any activity you may engage in through any use of our Website, Materials, or Programs.
•  This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.
  
  
  1.  DISCLAIMER
•  All the Materials and other content accessed through the Website or the Programs is for educational purposes, is general in nature and does not consider your personal circumstances. The Materials, Programs and Services should not be construed as medical advice or professional advice, should not be used to diagnose, treat, cure or prevent any disease and is not a substitute for your own health professional’s advice.
•  We are only providing you with general facts and information to assist you. You should not rely on the Materials, Programs and Services and you need to decide what may work best and what may be suitable for your own personal needs, in consultation with your own health professional. You use the Materials, Programs and Services at your own risk.
•  We have developed the Materials and Programs in good faith, using sources that we believe are reliable and up to date, but we provide no warranties regarding the accuracy, completeness, reliability, suitability, fitness for purpose, or availability of them.
•  We will do our best to ensure the Materials and Programs are always available and virus free but from time-to-time this may not be the case as it may be out of our immediate control. We will notify you if the Materials, Programs or Services become unavailable for an extended time period.
•  Results vary from one person to another, so we cannot guarantee any particular results. Your progress will depend on you, the effort you put in and the goals that you set for yourself.
•  We are not responsible for monitoring your safety and wellbeing when using the Materials, Services or Programs. If you are at risk of suicide or self-harm, or you face other similar risks, you need to manage these risks directly with your own health professional(s).
•  We are not a crisis service and are not available outside of ordinary business hours. Please refer to our Immediate Support https://www.thetaraclinic.com/Immediate-Support page to find crisis support services.
•  This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.
  
  
  1.  TERM
•  These Terms apply at all times while you are receiving Services from us and/or participating in any Program(s).
  
  
  1.  EMAIL LIST
•  By providing your email address to us (for example, during the registration process), you agree that you may be placed on our mailing list. You may unsubscribe at any time by following the "unsubscribe” link in the email.
  
  
  1.  PRIVACY
•  All payment and personal information will be kept in a secure manner in accordance with Australian privacy requirements. Please refer to our Privacy Policy for details on how Participant information will be kept secure.

1.  CRISIS SUPPORT

•  If you require crisis support, if you are at risk of suicide or if you are experiencing other distress, please seek assistance from the following services:
•  
• Suicide Callback Service - 1300 659 467
•  
• Alcohol and Drug Information Service (ADIS) - 1800 250 015
•  
• If you are at immediate risk, call 000
•  
•  Unfortunately we do not have the resources or capacity to provide crisis support. Our Programs and Services are not a substitute for seeking support from your doctor or clinician.
•   
  1.  COMPLAINTS
•  If you wish to make a complaint, whether a direct complaint to us, or a formal complaint about us to an external authority, you may do so using the links at https://www.thetaraclinic.com/feedback.
  
  
  1.  SURVIVAL OF OBLIGATIONS
•  At the termination, expiration or completion of these Terms, any provisions of these Terms which would by their nature be expected to survive termination or expiration shall remain in full force and effect, including but not limited to any provisions which explicitly state that they will survive termination or expiration.
  
  
  1.  GOVERNING LAW

These Terms are governed by the laws from time to time in force in the New South Wales, Australia. Both parties agree to unconditionally submit to the non-exclusive jurisdiction of the Courts of New South Wales, Australia for determining any dispute concerning these Terms. 

SCHEDULE 1

1.  YOUR PROGRAM

Congratulations, you are registering for the WHAT IS ADDICTION ON DEMAND COURSE (“Your Program”).

2.  INCLUSIONS

Your Program is a self-paced Program, which you may study independently.

Your Program includes:

• Access to the Materials for that Program, as listed on our Website.
• Unlimited access to Your Program Materials from the date of registration.

Your Program does not include:

• Access to any Materials related to our other Programs.
• Any interaction or support from our therapists.

3.  FURTHER DETAILS

Your Program may be purchased directly from our Website.

We do not offer refunds for change of mind. Except as otherwise provided by relevant consumer protection laws such as the ACL, or as otherwise set out in these Terms, the Fees for Your Program are non-refundable.

You will have access to the Program and related Materials for six months from the date of your registration (“Program Period”). After Your Program Period expires, your access to the Program and Materials will be automatically withdrawn.

If you wish to gain access to the Program and Materials again after Your Program Period has expired, you will need to register for the Program again and pay the applicable Fees. We do not offer discounts for subsequent purchases of the same Program.

4.  FEES AND PAYMENT OUTLINE

This is a free program and no payment is required.

SCHEDULE 1

1.  YOUR PROGRAM

Congratulations, you are registering for the WHAT IS RECOVERY ON DEMAND COURSE (“Your Program”).

2.  INCLUSIONS

Your Program is a self-paced Program, which you may study independently.

Your Program includes:

• Access to the Materials for that Program, as listed on our Website.
• Unlimited access to Your Program Materials from the date of registration.

Your Program does not include:

• Access to any Materials related to our other Programs.
• Any interaction or support from our therapists.

3.  FURTHER DETAILS

Your Program may be purchased directly from our Website.

We do not offer refunds for change of mind. Except as otherwise provided by relevant consumer protection laws such as the ACL, or as otherwise set out in these Terms, the Fees for Your Program are non-refundable.

You will have access to the Program and related Materials for six months from the date of your registration (“Program Period”). After Your Program Period expires, your access to the Program and Materials will be automatically withdrawn.

If you wish to gain access to the Program and Materials again after Your Program Period has expired, you will need to register for the Program again and pay the applicable Fees. We do not offer discounts for subsequent purchases of the same Program.

4.  FEES AND PAYMENT OUTLINE

This is a free service. No payment is required.

SCHEDULE 1

1.  YOUR PROGRAM

Congratulations, you are registering for the CRAVINGS VS URGES ON DEMAND COURSE (“Your Program”).

2.  INCLUSIONS

Your Program is a self-paced Program, which you may study independently.

Your Program includes:

• Access to the Materials for that Program, as listed on our Website.
• Unlimited access to Your Program Materials from the date of registration.

Your Program does not include:

• Access to any Materials related to our other Programs.
• Any interaction or support from our therapists.

3.  FURTHER DETAILS

Your Program may be purchased directly from our Website.

We do not offer refunds for change of mind. Except as otherwise provided by relevant consumer protection laws such as the ACL, or as otherwise set out in these Terms, the Fees for Your Program are non-refundable.

You will have access to the Program and related Materials for six months from the date of your registration (“Program Period”). After Your Program Period expires, your access to the Program and Materials will be automatically withdrawn.

If you wish to gain access to the Program and Materials again after Your Program Period has expired, you will need to register for the Program again and pay the applicable Fees. We do not offer discounts for subsequent purchases of the same Program.

4.  FEES AND PAYMENT OUTLINE

Fees for Your Program are payable at the time of your registration as a one-off payment via Stripe.

•  The cost of Your Program is set out on our Website at the time of your registration. 

SCHEDULE 1

1.  YOUR PROGRAM

Congratulations, you are registering for the MINDFULNESS ON DEMAND COURSE (“Your Program”).

2.  INCLUSIONS

Your Program is a self-paced Program, which you may study independently.

Your Program includes:

• Access to the Materials for that Program, as listed on our Website.
• Unlimited access to Your Program Materials from the date of registration.

Your Program does not include:

• Access to any Materials related to our other Programs.
• Any interaction or support from our therapists.

3.  FURTHER DETAILS

Your Program may be purchased directly from our Website.

We do not offer refunds for change of mind. Except as otherwise provided by relevant consumer protection laws such as the ACL, or as otherwise set out in these Terms, the Fees for Your Program are non-refundable.

You will have access to the Program and related Materials for six months from the date of your registration (“Program Period”). After Your Program Period expires, your access to the Program and Materials will be automatically withdrawn.

If you wish to gain access to the Program and Materials again after Your Program Period has expired, you will need to register for the Program again and pay the applicable Fees. We do not offer discounts for subsequent purchases of the same Program.

4.  FEES AND PAYMENT OUTLINE

Fees for Your Program are payable at the time of your registration as a one-off payment via Stripe.

•  The cost of Your Program is set out on our Website at the time of your registration.

SCHEDULE 1

1.  YOUR PROGRAM

Congratulations, you are registering for the COMMUNICATION ON DEMAND COURSE (“Your Program”).

2.  INCLUSIONS

Your Program is a self-paced Program, which you may study independently.

Your Program includes:

• Access to the Materials for that Program, as listed on our Website.
• Unlimited access to Your Program Materials from the date of registration.

Your Program does not include:

• Access to any Materials related to our other Programs.
• Any interaction or support from our therapists.

3.  FURTHER DETAILS

Your Program may be purchased directly from our Website.

We do not offer refunds for change of mind. Except as otherwise provided by relevant consumer protection laws such as the ACL, or as otherwise set out in these Terms, the Fees for Your Program are non-refundable.

You will have access to the Program and related Materials for six months from the date of your registration (“Program Period”). After Your Program Period expires, your access to the Program and Materials will be automatically withdrawn.

If you wish to gain access to the Program and Materials again after Your Program Period has expired, you will need to register for the Program again and pay the applicable Fees. We do not offer discounts for subsequent purchases of the same Program.

4.  FEES AND PAYMENT OUTLINE

Fees for Your Program are payable at the time of your registration as a one-off payment via Stripe.

•  The cost of Your Program is set out on our Website at the time of your registration.

SCHEDULE 1

1.  YOUR PROGRAM

Congratulations, you are registering for the STRESS MANAGEMENT ON DEMAND COURSE (“Your Program”).

2.  INCLUSIONS

Your Program is a self-paced Program, which you may study independently.

Your Program includes:

• Access to the Materials for that Program, as listed on our Website.
• Unlimited access to Your Program Materials from the date of registration.

Your Program does not include:

• Access to any Materials related to our other Programs.
• Any interaction or support from our therapists.

3.  FURTHER DETAILS

Your Program may be purchased directly from our Website.

We do not offer refunds for change of mind. Except as otherwise provided by relevant consumer protection laws such as the ACL, or as otherwise set out in these Terms, the Fees for Your Program are non-refundable.

You will have access to the Program and related Materials for six months from the date of your registration (“Program Period”). After Your Program Period expires, your access to the Program and Materials will be automatically withdrawn.

If you wish to gain access to the Program and Materials again after Your Program Period has expired, you will need to register for the Program again and pay the applicable Fees. We do not offer discounts for subsequent purchases of the same Program.

4.  FEES AND PAYMENT OUTLINE

Fees for Your Program are payable at the time of your registration as a one-off payment via Stripe.

•  The cost of Your Program is set out on our Website at the time of your registration.

SCHEDULE 1

1.  YOUR PROGRAM

Congratulations, you are registering for the COMMUNICATION ON DEMAND COURSE (“Your Program”).

2.  INCLUSIONS

Your Program is a self-paced Program, which you may study independently.

Your Program includes:

• Access to the Materials for that Program, as listed on our Website.
• Unlimited access to Your Program Materials from the date of registration.

Your Program does not include:

• Access to any Materials related to our other Programs.
• Any interaction or support from our therapists.

3.  FURTHER DETAILS

Your Program may be purchased directly from our Website.

We do not offer refunds for change of mind. Except as otherwise provided by relevant consumer protection laws such as the ACL, or as otherwise set out in these Terms, the Fees for Your Program are non-refundable.

You will have access to the Program and related Materials for six months from the date of your registration (“Program Period”). After Your Program Period expires, your access to the Program and Materials will be automatically withdrawn.

If you wish to gain access to the Program and Materials again after Your Program Period has expired, you will need to register for the Program again and pay the applicable Fees. We do not offer discounts for subsequent purchases of the same Program.

4.  FEES AND PAYMENT OUTLINE

Fees for Your Program are payable at the time of your registration as a one-off payment via Stripe.

•  The cost of Your Program is set out on our Website at the time of your registration.

SCHEDULE 1

1.  YOUR PROGRAM

Congratulations, you are registering for the SLEEP ON DEMAND COURSE (“Your Program”).

2.  INCLUSIONS

Your Program is a self-paced Program, which you may study independently.

Your Program includes:

• Access to the Materials for that Program, as listed on our Website.
• Unlimited access to Your Program Materials from the date of registration.

Your Program does not include:

• Access to any Materials related to our other Programs.
• Any interaction or support from our therapists.

3.  FURTHER DETAILS

Your Program may be purchased directly from our Website.

We do not offer refunds for change of mind. Except as otherwise provided by relevant consumer protection laws such as the ACL, or as otherwise set out in these Terms, the Fees for Your Program are non-refundable.

You will have access to the Program and related Materials for six months from the date of your registration (“Program Period”). After Your Program Period expires, your access to the Program and Materials will be automatically withdrawn.

If you wish to gain access to the Program and Materials again after Your Program Period has expired, you will need to register for the Program again and pay the applicable Fees. We do not offer discounts for subsequent purchases of the same Program.

4.  FEES AND PAYMENT OUTLINE

Fees for Your Program are payable at the time of your registration as a one-off payment via Stripe.

•  The cost of Your Program is set out on our Website at the time of your registration.

SCHEDULE 1

1.  YOUR PROGRAM

Congratulations, you are registering for the BOUNDARIES ON DEMAND COURSE (“Your Program”).

2.  INCLUSIONS

Your Program is a self-paced Program, which you may study independently.

Your Program includes:

• Access to the Materials for that Program, as listed on our Website.
• Unlimited access to Your Program Materials from the date of registration.

Your Program does not include:

• Access to any Materials related to our other Programs.
• Any interaction or support from our therapists.

3.  FURTHER DETAILS

Your Program may be purchased directly from our Website.

We do not offer refunds for change of mind. Except as otherwise provided by relevant consumer protection laws such as the ACL, or as otherwise set out in these Terms, the Fees for Your Program are non-refundable.

You will have access to the Program and related Materials for six months from the date of your registration (“Program Period”). After Your Program Period expires, your access to the Program and Materials will be automatically withdrawn.

If you wish to gain access to the Program and Materials again after Your Program Period has expired, you will need to register for the Program again and pay the applicable Fees. We do not offer discounts for subsequent purchases of the same Program.

4.  FEES AND PAYMENT OUTLINE

Fees for Your Program are payable at the time of your registration as a one-off payment via Stripe.

•  The cost of Your Program is set out on our Website at the time of your registration.

SCHEDULE 1

1.  YOUR PROGRAM

Congratulations, you are registering for the RELATIONSHIPS ON DEMAND COURSE (“Your Program”).

2.  INCLUSIONS

Your Program is a self-paced Program, which you may study independently.

Your Program includes:

• Access to the Materials for that Program, as listed on our Website.
• Unlimited access to Your Program Materials from the date of registration.

Your Program does not include:

• Access to any Materials related to our other Programs.
• Any interaction or support from our therapists.

3.  FURTHER DETAILS

Your Program may be purchased directly from our Website.

We do not offer refunds for change of mind. Except as otherwise provided by relevant consumer protection laws such as the ACL, or as otherwise set out in these Terms, the Fees for Your Program are non-refundable.

You will have access to the Program and related Materials for six months from the date of your registration (“Program Period”). After Your Program Period expires, your access to the Program and Materials will be automatically withdrawn.

If you wish to gain access to the Program and Materials again after Your Program Period has expired, you will need to register for the Program again and pay the applicable Fees. We do not offer discounts for subsequent purchases of the same Program.

4.  FEES AND PAYMENT OUTLINE

Fees for Your Program are payable at the time of your registration as a one-off payment via Stripe.

•  The cost of Your Program is set out on our Website at the time of your registration.

The TARA Clinic - Last updated 23rd October 2024

PROGRAM TERMS (“Terms”) Recovery Toolkit

1.  APPLICATION OF THESE TERMS

These Terms apply to all Programs offered by The TARA Clinic Pty Ltd (ACN 638 169 114) trading as The TARA Clinic (“TARA Clinic”,  “we”, “our”, “us”).

These Terms apply in conjunction with our Website Disclaimer which is available at https://www.thetaraclinic.com/pages/disclaimer, our Website Terms of Use which are available at https://www.thetaraclinic.com/pages/terms and our Privacy Policy which is available at https://www.thetaraclinic.com/pages/privacy-policy.

By registering for a Program, you accept these Terms. We may update these Terms at any time, without notice. By continuing to use any of our Programs after we have published any updates, you agree to the updated Terms.

2.  DEFINITIONS

“Confidential Information” means any written or oral information that is provided by or disclosed directly or indirectly through any means that is not already in the public domain, and may include information about business structures, methods, procedures, personal information, Fees, payment arrangements and other similar terms.

“Fees” means the Fees payable for Your Program, as set out in these Terms.

“Materials” means newsletters, reports, audio material, written documents, questionnaires, videos, resources or other material which may be used in relation to the Services or the Programs.

“Participant” or “you” means you, the Participant who is taking part in one or more of our Programs.

“Programs” means the Programs related to mindfulness, relationships, empowerment, and physical and mental wellbeing that we offer from time to time.

“Services” means the Services that we provide in connection with the Programs.

“The TARA Clinic”, “we”, “our” or “us” means The TARA Clinic Pty Ltd trading as The TARA Clinic.

“Website” refers to any of our websites including but not limited to www.thetaraclinic.com, www.thetaracliniconline.com.

“Your Program” means the Program that you have registered to participate in.

3.  OUR PROGRAMS

We offer a range of Programs related to the treatment and psychoeducation of drugs, alcohol and other addiction treatment. Through our Programs, we try to provide you with tools and strategies to build your knowledge and understanding around your patterns and how to manage them in your everyday life.

In the event that Your Program involves one-on-one sessions, all sessions must be scheduled and agreed in advance by us including any sessions which are rescheduled because you or we are not able to attend.

Your Program and the applicable Fees are described in Schedule 1 of these Terms.

Please Note: Our Programs are only available for residents of Australia.

4.  PARTICIPANT INVOLVEMENT

As the Participant, you agree to:

• Try to cultivate an honest, self-aware relationship with yourself.
• Commit to goals that are truly meaningful and significant to you and that you believe will help you with your progress and successful outcome.
• Explore new approaches and experiment with helpful actions and behaviours in conjunction with your health professional(s).
• Provide ongoing feedback on the counselling, Program content and how it is meeting your needs.
• Acknowledge and take ownership for your progress, any setbacks and accomplishments.
  
  
  5.  CANCELLATION OF ONE-ON-ONE SESSIONS

In the event that you are unable to attend a session or you wish to reschedule your appointment, we ask that you give us at least 48 hours’ notice. If you cancel a session giving us less than 48 hours before its scheduled start time, you will either forfeit this session from Your Program or be charged for the full session Fee.

It is important that you are committed to the Program, and attendance is crucial if you want to give yourself the best chance of success. If you fail to attend, or if you cancel, three or more sessions during any Program period (even if the sessions you cancelled are not consecutive) we may, in our sole discretion, consider that you are not committed or willing to attend and we can terminate your participation in the Program. In the event of a termination of the Program under this clause, and only if you have prepaid the full Fees for the Program in advance, we will provide a refund less an administration fee and we may, in our sole discretion, refuse to accept your registration for any subsequent Program.

If you are late to attend any scheduled session, your session will be shortened so that it can still finish at the scheduled finish time (unless otherwise agreed by us) to ensure that other Participants that may be scheduled after your session will receive their full session time and are on time.
           

6.  YOUR WARRANTIES

You warrant that:

• you are a resident of Australia;
• you are at least 18 years old;
• you will comply with these Terms at all times;
• you will not impersonate another person, or otherwise attempt to mislead us or anyone else in connection with your use of our Programs;
• you will not post any offensive content, and will not share anything via our Programs that contain viruses, codes, files or programs that may interrupt, damage, limit or destroy the functionality of our Programs, our Website or other computer software or hardware;
• you will not use our Programs for any illegal or inappropriate purpose or for any other purpose which is not in good faith; and
• you will provide all relevant information required for us to carry out the Services and deliver Your Program in a timely manner;
• you will advise us of any pre-existing medical, physical or other conditions which may directly or indirectly affect or impact the Services or Programs or about which we may need to be aware; and
• you will be open and honest about all relevant issues, conditions and treatments that may be relevant to and may impact the Program or the Services.
  
  
  7.  DISPUTES

If you have any concerns about the Programs or Services, we ask that you notify us of your concerns and give us a reasonable opportunity respond and address your concerns.

If a dispute arises, we both must respect each other’s confidentiality and reputation. No communications regarding the dispute should be made public, whether via social media or some other way. If you breach this clause, we reserve the right to take legal action to protect our reputation and to seek compensation.

If you and we have a dispute which cannot be resolved through direct discussions, you agree that we must both obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute, and each of us must pay our own costs.

8.  RELATIONSHIP

Our relationship with you is simply that we are a service provider and you are a customer. No agency, partnership, joint venture, or employment is created as a result of these Terms. You do not have any authority of any kind to bind us in any respect whatsoever (for example, you cannot sign contracts on our behalf).

9.  OWNERSHIP OF INTELLECTUAL PROPERTY

We may provide Materials and other intellectual property to you during the Program(s) and to enable the provision of the Services.

All Materials and other intellectual property are provided without warranties of any kind and you use them at your own risk.

Any Materials and other intellectual property which we may provide to you or which may be developed in relation to the Program(s) or the Services is and will remain our property at all times.

You must not reproduce any Materials or use them for any purpose other than your personal private use. You may not provide any Materials to third parties without our express written permission.

10.  CONFIDENTIALITY

You may be asked to provide us with various materials and other information from time to time in order to enable us to provide you with the Services. The TARA Clinic shall exercise due care not to disclose Confidential Information to any third party without your express written permission and will only use the Confidential Information in order to enable us to provide you with the Program(s) and Services.

Despite anything contained in this clause, The TARA Clinic may disclose Confidential Information to the extent required by law or a regulatory authority.

This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.

11.  LICENSE

Upon acceptance of these Terms and payment by you of the relevant Fees, we grant you a revocable, non-exclusive, non-transferable, limited license (“License”) to access your chosen Program(s) and the related Materials.

Our Programs may only be used for your own individual, personal, non-commercial use. You are permitted to use the Materials in good faith and to save one copy of them for the purpose of participating in our Program(s), but aside from this, you agree not to:

• copy, modify, alter, disassemble; decompile, translate or convert into human readable form or reverse engineer all or any part of the Materials;
• print or copy all or part of the Materials, or save them onto a memory storage facility of any computer;
• share, sell, license or distribute any Materials to third parties or use any Materials as a component of or as a basis for any material offered for sale, license or distribution;
• share your login details with any other person, or allow any other person to access Your Program or related Materials;
• use the Program or Materials for your own professional or business purposes, for example, by using them to provide rehabilitation, coaching or consulting services to clients if you are a therapist or clinician;
• store or use any Materials in any database or other storage facility in either paper or electronic form which is intended for the storage and/or provision to users of any access to know-how; and
• in any other way reproduce, copy, download, scrape, store, publish, transmit, re-transmit, transfer, communicate, distribute, disseminate, broadcast, circulate, sell, resell or otherwise use the Materials or any part or portion of the Materials in any form or by any means. 

We reserve the right to take legal action against you in the event that you use the Materials in an unauthorised manner.

We reserve the right to disclose your name and any other personal details to any law enforcement authority or other relevant authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach or alleged breach of the law or of these Terms.

In the event that you breach these Terms, including but not limited to using the Materials in an unauthorised manner, we may immediately terminate this License.

12.  FEES AND PAYMENT

The applicable Fees and payment structure for Your Program is set out in Schedule 1 of these Terms.

If you do not pay any Fees when they are due, you may be charged interest at a rate determined in accordance with the Penalty Interest Rates Act 1983.

If you do not pay any Fees when they are due, or do not perform some of your other obligations under these Terms, we may refuse to continue to provide the Services and/or Program(s) and may terminate these Terms. We may also commence proceedings to collect any outstanding Fees that you owe us.

In the event that we are unable to process a payment for your Fees via the payment details that you have provided, our payment system will attempt to take payment multiple times from you within 7 days. If you do not pay the outstanding Fees within 7 days of their due date, then you will lose access to Your Program(s) and the Services, and all related Materials.

If your access to Your Program(s), the Services and the related Materials is terminated under this clause due to failure to pay the Fees, we will provide you with information about free support services that may be available to you through other organisations, so that you are able to continue receiving care. The TARA Clinic accepts no responsibility for your care after the date of termination of Your Program(s) and the Services.

By providing us with your payment and credit card details, you authorise us to use those details to process payment of the Fees for the Program(s) and/or Services. In the event that you have chosen payments to be made on a recurring basis, you authorise these payments to be deducted by us until the full payment of the Fees have been made in accordance with these Terms.

Your Programs and/or Services are non-transferrable.

13.  REFUNDS

There is a 7-Day Money Back Guarantee for the Recovery Toolkit. In the event that you are not happy with your purchase within the first 7 days of your purchase, it is your responsibility to email [email protected] to request to cancel. The date of your received email is classified as your cancelation date. If this is outside the 7 day window, there will be no refund available.

Except as otherwise set out in these Terms, we do not provide refunds for change of mind. Refunds are not normally granted in other circumstances as the Services and Programs have, at the time of payment, been provided by online access to the Programs having been granted or the Sessions having been booked. However, we comply with the Australian Consumer Law (“ACL”) at all times in relation to any refunds or replacement of Services or Programs.

14.  TERMINATION AND CANCELLATION

For any breach of any these Terms, the party which has committed the breach will immediately remedy or rectify the breach.

If at any time we determine that the relationship between you and us has broken down, that you are not genuinely participating in the Program(s), or for any other reason in our sole discretion, we may terminate Your Program and Services and refund any Fees paid in advance by you, on a prorate basis, minus administrative fees.

For any Programs that are payable by way of a weekly, monthly, or annual Fee (rather than a one-off payment), and unless otherwise stated in Schedule 1, you may terminate the Program by providing us with one month’s written notice sent via email to [email protected] and completing the cancelation process. In the event of such termination, you will retain access to the Program, and will be liable for all Fees, up until the end of the one month’s written notice period.

In the event of any termination by you, any Fees which you are liable for under these Terms , become immediately due and payable, unless you are entitled to a refund under these Terms or Australian law.

15.  LIMITATION OF LIABILITY

You agree that we are not liable for any consequential, indirect, incidental or special damages of any kind including any damages for loss or injury, or any liability resulting from your reliance on the Materials, or your access to our Website or Programs. We do not accept responsibility arising in any other way in relation to the Materials, including but not limited to for negligence, errors or omissions.

ACL: When we provide the Programs or Services to you, some consumer protection laws such as the Australian Consumer Law (“ACL”) (which can be found in the Competition and Consumer Act 2010 (Cth)), may give you some additional rights relating to our provision of services to you, and we may be prohibited from limiting, restricting or modifying these rights (“Statutory Rights”).

Our liability is governed solely by the ACL and these Terms. We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.

Services: Except for your Statutory Rights, all Services are provided to you without warranties of any kind, either express or implied.

To the extent we are unable to exclude liability, our total liability for loss or damage you suffer in connection with our Programs or Services is limited to us re-supplying the Programs or Services to you, or refunding you the amount you have paid us for any Fees for the Programs or Services.

If we fail to exercise or enforce any of our rights under these Terms, this does not mean that we waive that right.

16.  INDEMNITY

You agree to defend, indemnify and hold us harmless from any claims, liabilities, losses or damages whether direct, indirect, consequential or special that may result from any use of the Programs, the Website, or the Materials, your breach of these Terms or your breach of any third party rights, including, but not limited to, third party intellectual property rights.

You agree that this indemnity includes all legal fees resulting from your breach of our Terms, any third party claims such as claims by your family, or any activity you may engage in through any use of our Website, Materials, or Programs.

This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.

17.  DISCLAIMER

All the Materials and other content accessed through the Website or the Programs is for educational purposes, is general in nature and does not consider your personal circumstances. The Materials, Programs and Services should not be construed as medical advice or professional advice, should not be used to diagnose, treat, cure or prevent any disease and is not a substitute for your own health professional’s advice.

We are only providing you with general facts and information to assist you. You should not rely on the Materials, Programs and Services and you need to decide what may work best and what may be suitable for your own personal needs, in consultation with your own health professional. You use the Materials, Programs and Services at your own risk.

We have developed the Materials and Programs in good faith, using sources that we believe are reliable and up to date, but we provide no warranties regarding the accuracy, completeness, reliability, suitability, fitness for purpose, or availability of them.

We will do our best to ensure the Materials and Programs are always available and virus free but from time-to-time this may not be the case as it may be out of our immediate control. We will notify you if the Materials, Programs or Services become unavailable for an extended time period.

Results vary from one person to another, so we cannot guarantee any particular results. Your progress will depend on you, the effort you put in and the goals that you set for yourself.

We are not responsible for monitoring your safety and wellbeing when using the Materials, Services or Programs. If you are at risk of suicide or self-harm, or you face other similar risks, you need to manage these risks directly with your own health professional(s).

We are not a crisis service and are not available outside of ordinary business hours. Please refer to our Immediate Support https://www.thetaraclinic.com/Immediate-Support page to find crisis support services.

This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.

18.  TERM

These Terms apply at all times while you are receiving Services from us and/or participating in any Program(s).

19.  EMAIL LIST

By providing your email address to us (for example, during the registration process), you agree that you may be placed on our mailing list. You may unsubscribe at any time by following the "unsubscribe” link in the email.

20.  PRIVACY

All payment and personal information will be kept in a secure manner in accordance with Australian privacy requirements. Please refer to our Privacy Policy for details on how Participant information will be kept secure.

21.  CRISIS SUPPORT

If you require crisis support, if you are at risk of suicide or if you are experiencing other distress, please seek assistance from the following services:

• Suicide Callback Service - 1300 659 467

• Alcohol and Drug Information Service (ADIS) - 1800 250 015

• If you are at immediate risk, call 000

Unfortunately we do not have the resources or capacity to provide crisis support. Our Programs and Services are not a substitute for seeking support from your doctor or clinician.

22.  COMPLAINTS

If you wish to make a complaint, whether a direct complaint to us, or a formal complaint about us to an external authority, you may do so using the links at https://www.thetaraclinic.com/feedback.

23.  SURVIVAL OF OBLIGATIONS

At the termination, expiration or completion of these Terms, any provisions of these Terms which would by their nature be expected to survive termination or expiration shall remain in full force and effect, including but not limited to any provisions which explicitly state that they will survive termination or expiration.

24.  GOVERNING LAW

These Terms are governed by the laws from time to time in force in the New South Wales. Both parties agree to unconditionally submit to the non-exclusive jurisdiction of the Courts of New South Wales for determining any dispute concerning these Terms.

SCHEDULE 1

1.  YOUR PROGRAM

Congratulations, you are registering for the RECOVERY TOOLKIT (“Your Program”).

2.  INCLUSIONS

Your Program includes:

• Immediate access to all our On-Demand Courses.
• Immediate access to our The 3 D’s Program.

Your Program does not include:

• Access to any Materials related to our other Programs.
• Any interaction or support from our therapists.

3.  MONEY BACK GUARANTEE

Despite the “Refunds” clause of these Terms, if you have registered for the Recovery Toolkit Membership, then we provide a 7 day money back guarantee (“Money Back Guarantee”). This means that you may cancel your purchase for any reason within 7 days of your registration, and we will provide a full refund.

If you wish to cancel your purchase during the 7 day Money Back Guarantee period, you may do so by emailing us at [email protected] within 7 days of your registration. We will respond to your email within two business days.

4.  MINIMUM REGISTRATION PERIOD

After the 7 day Money Back Guarantee period has expired, you will have access to the full library of Modules for the life of the offer.

6.  SIGNUP DISCOUNT

Sometimes we offer discounts for our Recovery Toolkit Program on the “Thank You” page of our On Demand Courses or our On Demand Packs, or in other promotions.

If a Signup Discount applies, the discount is applied explicitly to the number of payments or time period stated on the registration page at the time of registration. 

7.  FURTHER DETAILS

Your Program may be purchased directly from our Website.

We do not offer refunds for change of mind after the Money Back Guarantee. Aside from our Money Back Guarantee or as otherwise provided by relevant consumer protection laws such as the ACL, or as otherwise set out in these Terms, the Fees for Your Program are non-refundable.

You will have access to the Program and related Materials for as long as you have an active membership and pay the applicable Fees. Once your membership is paused or terminated, you will lose access to the Program and any related Materials.

If you wish to gain access to the Program and Materials again after Your Program has been terminated, you will need to register for the Program again and pay the applicable Fees. We do not offer discounts for subsequent purchases of the same Program. Please note that when you register for the Program again, you will be starting from the beginning and your online learning access will be dripped weekly as set out above.

8.  FEES AND PAYMENT OUTLINE

Fees for Your Program are payable through your choice of registration via Stripe.

Fees for your payment will be deducted immediately upon registration. 

By registering for Your Program, you authorise us to deduct the Fees from your card.

The cost of Your Program is set out on our Website at the time of your registration.

The TARA Clinic - Last updated 23rd March 2024.

PROGRAM TERMS (“Terms”) Group Recovery Essentials Program

1.  APPLICATION OF THESE TERMS

These Terms apply to all Programs offered by The TARA Clinic Pty Ltd (ACN 638 169 114) trading as The TARA Clinic (“TARA Clinic”,  “we”, “our”, “us”).

These Terms apply in conjunction with our Website Disclaimer which is available at https://www.thetaraclinic.com/pages/disclaimer, our Website Terms of Use which are available at https://www.thetaraclinic.com/pages/terms and our Privacy Policy which is available at https://www.thetaraclinic.com/pages/privacy-policy.

By registering for a Program, you accept these Terms. We may update these Terms at any time, without notice. By continuing to use any of our Programs after we have published any updates, you agree to the updated Terms.

2.  DEFINITIONS

“Confidential Information” means any written or oral information that is provided by or disclosed directly or indirectly through any means that is not already in the public domain, and may include information about business structures, methods, procedures, personal information, Fees, payment arrangements and other similar terms.

“Fees” means the Fees payable for Your Program, as set out in these Terms.

“Materials” means newsletters, reports, audio material, written documents, questionnaires, videos, resources or other material which may be used in relation to the Services or the Programs.

“Participant” or “you” means you, the Participant who is taking part in one or more of our Programs.

“Programs” means the Programs related to mindfulness, relationships, empowerment, and physical and mental wellbeing that we offer from time to time.

“Services” means the Services that we provide in connection with the Programs.

“The TARA Clinic”, “we”, “our” or “us” means The TARA Clinic Pty Ltd trading as The TARA Clinic.

“Website” refers to any of our websites including but not limited to www.thetaraclinic.com, www.thetaracliniconline.com.

“Your Program” means the Program that you have registered to participate in.

3.  OUR PROGRAMS

We offer a range of Programs related to the treatment and psychoeducation of drugs, alcohol and other addiction treatment. Through our Programs, we try to provide you with tools and strategies to build your knowledge and understanding around your patterns and how to manage them in your everyday life.

In the event that Your Program involves one-on-one sessions, all sessions must be scheduled and agreed in advance by us including any sessions which are rescheduled because you or we are not able to attend.

Your Program and the applicable Fees are described in Schedule 1 of these Terms.

Please Note: Our Programs are only available for residents of Australia.

4.  PARTICIPANT INVOLVEMENT

As the Participant, you agree to:

• Try to cultivate an honest, self-aware relationship with yourself.
• Commit to goals that are truly meaningful and significant to you and that we agree will help you with your progress and successful outcome.
• Explore new approaches and experiment with helpful actions and behaviours in consultation with your health professional(s).
• Provide ongoing feedback on the counselling, Program content and how it is meeting your needs.
• Be open to hearing feedback and letting us know whether it fits your   expectations of yourself.
• Acknowledge and take ownership for your progress, any setbacks and accomplishments.
  
  
  5.  CANCELLATION OF ONE-ON-ONE SESSIONS

In the event that you are unable to attend a session or you wish to reschedule your appointment, we ask that you give us at least 48 hours’ notice. If you cancel a session giving us less than 48 hours before its scheduled start time, you will either forfeit this session from Your Program or be charged for the full session Fee.

It is important that you are committed to the Program, and attendance is crucial if you want to give yourself the best chance of success. If you fail to attend, or if you cancel, three or more sessions during any Program period (even if the sessions you cancelled are not consecutive) we may, in our sole discretion, consider that you are not committed or willing to attend and we can terminate your participation in the Program. In the event of a termination of the Program under this clause, and only if you have prepaid the full Fees for the Program in advance, we will provide a refund less an administration fee and we may, in our sole discretion, refuse to accept your registration for any subsequent Program.

If you are late to attend any scheduled session, your session will be shortened so that it can still finish at the scheduled finish time (unless otherwise agreed by us) to ensure that other Participants that may be scheduled after your session will receive their full session time and are on time.
           

6.  YOUR WARRANTIES

You warrant that:

• you are a resident of Australia;
• you are at least 18 years old;
• you will comply with these Terms at all times;
• you will not impersonate another person, or otherwise attempt to mislead us or anyone else in connection with your use of our Programs;
• you will not post any offensive content, and will not share anything via our Programs that contain viruses, codes, files or programs that may interrupt, damage, limit or destroy the functionality of our Programs, our Website or other computer software or hardware;
• you will not use our Programs for any illegal or inappropriate purpose or for any other purpose which is not in good faith; and
• you will provide all relevant information required for us to carry out the Services and deliver Your Program in a timely manner;
• you will advise us of any pre-existing medical, physical or other conditions which may directly or indirectly affect or impact the Services or Programs or about which we may need to be aware; and
• you will be open and honest about all relevant issues, conditions and treatments that may be relevant to and may impact the Program or the Services.
  
  
  7.  DISPUTES

If you have any concerns about the Programs or Services, we ask that you notify us of your concerns and give us a reasonable opportunity respond and address your concerns.

If a dispute arises, we both must respect each other’s confidentiality and reputation. No communications regarding the dispute should be made public, whether via social media or some other way. If you breach this clause, we reserve the right to take legal action to protect our reputation and to seek compensation.

If you and we have a dispute which cannot be resolved through direct discussions, you agree that we must both obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute, and each of us must pay our own costs.

8.  RELATIONSHIP

Our relationship with you is simply that we are a service provider and you are a customer. No agency, partnership, joint venture, or employment is created as a result of these Terms. You do not have any authority of any kind to bind us in any respect whatsoever (for example, you cannot sign contracts on our behalf).

9.  OWNERSHIP OF INTELLECTUAL PROPERTY

We may provide Materials and other intellectual property to you during the Program(s) and to enable the provision of the Services.

All Materials and other intellectual property are provided without warranties of any kind and you use them at your own risk.

Any Materials and other intellectual property which we may provide to you or which may be developed in relation to the Program(s) or the Services is and will remain our property at all times.

You must not reproduce any Materials or use them for any purpose other than your personal private use. You may not provide any Materials to third parties without our express written permission.

10.  CONFIDENTIALITY

You may be asked to provide us with various materials and other information from time to time in order to enable us to provide you with the Services. The TARA Clinic shall exercise due care not to disclose Confidential Information to any third party without your express written permission and will only use the Confidential Information in order to enable us to provide you with the Program(s) and Services.

Despite anything contained in this clause, The TARA Clinic may disclose Confidential Information to the extent required by law or a regulatory authority.

This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.

11.  LICENSE

Upon acceptance of these Terms and payment by you of the relevant Fees, we grant you a revocable, non-exclusive, non-transferable, limited license (“License”) to access your chosen Program(s) and the related Materials.

Our Programs may only be used for your own individual, personal, non-commercial use. You are permitted to use the Materials in good faith and to save one copy of them for the purpose of participating in our Program(s), but aside from this, you agree not to:

• copy, modify, alter, disassemble; decompile, translate or convert into human readable form or reverse engineer all or any part of the Materials;
• print or copy all or part of the Materials, or save them onto a memory storage facility of any computer;
• share, sell, license or distribute any Materials to third parties or use any Materials as a component of or as a basis for any material offered for sale, license or distribution;
• share your login details with any other person, or allow any other person to access Your Program or related Materials;
• use the Program or Materials for your own professional or business purposes, for example, by using them to provide rehabilitation, coaching or consulting services to clients if you are a therapist or clinician;
• store or use any Materials in any database or other storage facility in either paper or electronic form which is intended for the storage and/or provision to users of any access to know-how; and
• in any other way reproduce, copy, download, scrape, store, publish, transmit, re-transmit, transfer, communicate, distribute, disseminate, broadcast, circulate, sell, resell or otherwise use the Materials or any part or portion of the Materials in any form or by any means. 

We reserve the right to take legal action against you in the event that you use the Materials in an unauthorised manner.

We reserve the right to disclose your name and any other personal details to any law enforcement authority or other relevant authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach or alleged breach of the law or of these Terms.

In the event that you breach these Terms, including but not limited to using the Materials in an unauthorised manner, we may immediately terminate this License.

12.  FEES AND PAYMENT

The applicable Fees and payment structure for Your Program is set out in Schedule 1 of these Terms.

If you do not pay any Fees when they are due, you may be charged interest at a rate determined in accordance with the Penalty Interest Rates Act 1983.

If you do not pay any Fees when they are due, or do not perform some of your other obligations under these Terms, we may refuse to continue to provide the Services and/or Program(s) and may terminate these Terms. We may also commence proceedings to collect any outstanding Fees that you owe us.

In the event that we are unable to process a payment for your Fees via the payment details that you have provided, our automated payment system will attempt to process the payment multiple times within 7 days. If you do not pay the outstanding Fees within 7 days of their due date, then you will lose access to Your Program(s) and the Services, and all related Materials.

If your access to Your Program(s), the Services and the related Materials is terminated under this clause due to failure to pay the Fees, you can access information about free support services on the Immediate Support page on our website that may be available to you through other organisations, so that you are able to continue receiving care. The TARA Clinic accepts no responsibility for your care after the date of termination of Your Program(s) and the Services.

By providing us with your payment and credit card details, you authorise us to use those details to process payment of the Fees for the Program(s) and/or Services. In the event that you have chosen payments to be made on a recurring basis, you authorise these payments to be deducted by us until the full payment of the Fees have been made in accordance with these Terms.

Your Programs and/or Services are non-transferrable.

13.  REFUNDS

Except as otherwise set out in these Terms, we do not provide refunds for change of mind. Refunds are not normally granted in other circumstances as the Services and Programs have, at the time of payment, been provided either by online access to the Programs having been granted or the Sessions having been booked. However, we comply with the Australian Consumer Law (“ACL”) at all times in relation to any refunds or replacement of Services or Programs.

14.  TERMINATION AND CANCELLATION

For any breach of any these Terms, the party which has committed the breach will immediately remedy or rectify the breach.

If at any time we determine that the relationship between you and us has broken down, that you are not genuinely participating in the Program(s), or for any other reason in our sole discretion, we may terminate Your Program and Services and refund any Fees paid in advance by you, on a prorate basis, minus an administrative fee.

For any Programs that are payable by way of a monthly Fee (rather than a one-off payment), and unless otherwise stated in Schedule 1, you may terminate the Program by providing us with one month’s written notice sent via email to [email protected] and completing the cancelation process. In the event of such termination, you will retain access to the Program, and will be liable for all Fees, up until the end of the one month’s written notice period.

In the event of any termination by you, any Fees which you are liable for under these Terms , become immediately due and payable, unless you are entitled to a refund under these Terms or Australian law.

15.  LIMITATION OF LIABILITY

You agree that we are not liable for any consequential, indirect, incidental or special damages of any kind including any damages for loss or injury, or any liability resulting from your reliance on the Materials, or your access to our Website or Programs. We do not accept responsibility arising in any other way in relation to the Materials, including but not limited to for negligence, errors or omissions.

ACL: When we provide the Programs or Services to you, some consumer protection laws such as the Australian Consumer Law (“ACL”) (which can be found in the Competition and Consumer Act 2010 (Cth)), may give you some additional rights relating to our provision of services to you, and we may be prohibited from limiting, restricting or modifying these rights (“Statutory Rights”).

Our liability is governed solely by the ACL and these Terms. We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.

Services: Except for your Statutory Rights, all Services are provided to you without warranties of any kind, either express or implied.

To the extent we are unable to exclude liability, our total liability for loss or damage you suffer in connection with our Programs or Services is limited to us re-supplying the Programs or Services to you, or refunding you the amount you have paid us for any Fees for the Programs or Services.

If we fail to exercise or enforce any of our rights under these Terms, this does not mean that we waive that right.

16.  INDEMNITY

You agree to defend, indemnify and hold us harmless from any claims, liabilities, losses or damages whether direct, indirect, consequential or special that may result from any use of the Programs, the Website, or the Materials, your breach of these Terms or your breach of any third party rights, including, but not limited to, third party intellectual property rights.

You agree that this indemnity includes all legal fees resulting from your breach of our Terms, any third party claims such as claims by your family, or any activity you may engage in through any use of our Website, Materials, or Programs.

This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.

17.  DISCLAIMER

All the Materials and other content accessed through the Website or the Programs is for educational purposes, is general in nature and does not consider your personal circumstances. The Materials, Programs and Services should not be construed as medical advice or professional advice, should not be used to diagnose, treat, cure or prevent any disease and is not a substitute for your own health professional’s advice.

We are only providing you with general facts and information to assist you. You should not rely on the Materials, Programs and Services and you need to decide what may work best and what may be suitable for your own personal needs, in consultation with your own health professional. You use the Materials, Programs and Services at your own risk.

We have developed the Materials and Programs in good faith, using sources that we believe are reliable and up to date, but we provide no warranties regarding the accuracy, completeness, reliability, suitability, fitness for purpose, or availability of them.

We will do our best to ensure the Materials and Programs are always available and virus free but from time-to-time this may not be the case as it may be out of our immediate control. We will notify you if the Materials, Programs or Services become unavailable for an extended time period.

Results vary from one person to another, so we cannot guarantee any particular results. Your progress will depend on you, the effort you put in and the goals that you set for yourself.

We are not responsible for monitoring your safety and wellbeing when using the Materials, Services or Programs. If you are at risk of suicide or self-harm, or you face other similar risks, you need to manage these risks directly with your own health professional(s).

We are not a crisis service and are not available outside of ordinary business hours. Please refer to our Immediate Support https://www.thetaraclinic.com/Immediate-Support page to find crisis support services.

This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.

18.  TERM

These Terms apply at all times while you are receiving Services from us and/or participating in any Program(s).

19.  EMAIL LIST

By providing your email address to us (for example, during the registration process), you agree that you may be placed on our mailing list. You may unsubscribe at any time by following the "unsubscribe” link in the email.

20.  PRIVACY

All payment and personal information will be kept in a secure manner in accordance with Australian privacy requirements. Please refer to our Privacy Policy for details on how Participant information will be kept secure.

21.  CRISIS SUPPORT

If you require crisis support, if you are at risk of suicide or if you are experiencing other distress, please seek assistance from the following services:

• Suicide Callback Service - 1300 659 467

• Alcohol and Drug Information Service (ADIS) - 1800 250 015

• If you are at immediate risk, call 000

Unfortunately we do not have the resources or capacity to provide crisis support. Our Programs and Services are not a substitute for seeking support from your doctor or clinician.

22.  COMPLAINTS

If you wish to make a complaint, whether a direct complaint to us, or a formal complaint about us to an external authority, you may do so using the links at https://www.thetaraclinic.com/feedback.

23.  SURVIVAL OF OBLIGATIONS

At the termination, expiration or completion of these Terms, any provisions of these Terms which would by their nature be expected to survive termination or expiration shall remain in full force and effect, including but not limited to any provisions which explicitly state that they will survive termination or expiration.

24.  GOVERNING LAW

These Terms are governed by the laws from time to time in force in the New South Wales. Both parties agree to unconditionally submit to the non-exclusive jurisdiction of the Courts of New South Wales for determining any dispute concerning these Terms.

SCHEDULE 1

1. YOUR PROGRAM

Congratulations, you are registering for the RECOVERY ESSENTIALS GROUP PROGRAM.

2. INCLUSIONS

Your Program includes:

• 12 Weekly Online Learning Videos Filled With Practical Skills and Information
• Recovery Essentials Workbook
• 12 Weekly Online Group Sessions
• 3 Monthly Individual Sessions With Your Primary Therapist for your Individualised Treatment Plan

3. PAUSING YOUR PROGRAM

Due to the nature of Your Program and the fact that the best predictor of positive results is completing the program as it was designed, it is not possible to pause your program for the Group Recovery Essentials Program.

4. FURTHER DETAILS

There are three parts to the program:

Each week you will receive access to an online learning lesson introducing a specific skill, concept or strategy taught by our founder and psychologist, Tara Hurster.

• Each lesson is released on a Thursday in order to provide you with the opportunity to practice over the weekend prior to your next group session.

You are then encouraged to practice the tool or strategy in the lead up to your group session where you have the opportunity to discuss your wins and challenges with the group. Your group session will be on the same day and time of the week for the duration of your program unless otherwise advised by us.

In addition to this, you will have access to three monthly individual sessions with your Primary Therapist. These sessions are focused on your individualised treatment plan.

• If you would like additional Supplementary Sessions with your therapist, this can be arranged at an additional investment of $299 per Supplementary Session. 

The Purpose:

Knowledge is power, so our main focus is on educating you with the important information to allow you to understand what addiction is, how it develops, and how to engage in the process of recovery effectively.  

Below is an outline of the tools and strategies that are taught through the program:

Lessons Include:

Preparing for Change, Introduction to Recovery, Building a Clear Understanding, Knowing the Framework, Importance of Language, Taking Action, Building Your Lifestyle, Consistent Effort, Maintaining Awareness, Mindfulness, and Next Steps

Program Length:

The Recovery Essentials Program is an introductory program that runs for 12 weeks.

We have seen countless people, possibly just like you, who have tried counselling for a short time or attended rehab briefly and then found themselves in the same place as before just months later. 

We want to help you succeed at finding the freedom you really crave. That is why we are in it for the long haul right with you. The Recovery Essentials Program is the first stage of the three stage TARA blueprint to accelerated recovery. We recommend upon completion of Recovery Essentials that you complete the Empowered Recovery® program.

Anticipated Outcomes:

Upon completion you will have learnt the five common hindrances that get in the way of your recovery, and the eight frameworks that are required to reach your recovery goals. Your therapist will guide you on how to implement these strategies specifically for your needs, because we understand that you are the expert in your own life.

25.  FEES AND PAYMENT OUTLINE

The Group Recovery Essentials Group program financial investment is $2,397 and can be completed through one of two options:

Option 1: Total of $2,397 over 3 equal monthly payments of $799. These payments are set up as a monthly direct debit automatic payment plan via our biller, Stripe. 

Option 2: Save 20% by completing a full and upfront payment of $1,999 at the time of registration. This payment is taken in full at the time of registration via our biller, Stripe.

The payment option chosen at the time or registration is final and non-refundable for change of mind.

The TARA Clinic - Last updated 23rd March 2024.

PROGRAM TERMS (“Terms”) Recovery Essentials Individual Program

1.  APPLICATION OF THESE TERMS

These Terms apply to all Programs offered by The TARA Clinic Pty Ltd (ACN 638 169 114) trading as The TARA Clinic (“TARA Clinic”,  “we”, “our”, “us”).

These Terms apply in conjunction with our Website Disclaimer which is available at https://www.thetaraclinic.com/pages/disclaimer, our Website Terms of Use which are available at https://www.thetaraclinic.com/pages/terms and our Privacy Policy which is available at https://www.thetaraclinic.com/pages/privacy-policy.

By registering for a Program, you accept these Terms. We may update these Terms at any time, without notice. By continuing to use any of our Programs after we have published any updates, you agree to the updated Terms.

2.  DEFINITIONS

“Confidential Information” means any written or oral information that is provided by or disclosed directly or indirectly through any means that is not already in the public domain, and may include information about business structures, methods, procedures, personal information, Fees, payment arrangements and other similar terms.

“Fees” means the Fees payable for Your Program, as set out in these Terms.

“Materials” means newsletters, reports, audio material, written documents, questionnaires, videos, resources or other material which may be used in relation to the Services or the Programs.

“Participant” or “you” means you, the Participant who is taking part in one or more of our Programs.

“Programs” means the Programs related to mindfulness, relationships, empowerment, and physical and mental wellbeing that we offer from time to time.

“Services” means the Services that we provide in connection with the Programs.

“The TARA Clinic”, “we”, “our” or “us” means The TARA Clinic Pty Ltd trading as The TARA Clinic.

“Website” refers to any of our websites including but not limited to www.thetaraclinic.com, www.thetaracliniconline.com.

“Your Program” means the Program that you have registered to participate in.

3.  OUR PROGRAMS

We offer a range of Programs related to the treatment and psychoeducation of drugs, alcohol and other addiction treatment. Through our Programs, we try to provide you with tools and strategies to build your knowledge and understanding around your patterns and how to manage them in your everyday life.

In the event that Your Program involves one-on-one sessions, all sessions must be scheduled and agreed in advance by us including any sessions which are rescheduled because you or we are not able to attend.

Your Program and the applicable Fees are described in Schedule 1 of these Terms.

Please Note: Our Programs are only available for residents of Australia.

4.  PARTICIPANT INVOLVEMENT

As the Participant, you agree to:

• Try to cultivate an honest, self-aware relationship with yourself.
• Commit to goals that are truly meaningful and significant to you and that we agree will help you with your progress and successful outcome.
• Explore new approaches and experiment with helpful actions and behaviours in consultation with your health professional(s).
• Provide ongoing feedback on the counselling, Program content and how it is meeting your needs.
• Be open to hearing feedback and letting us know whether it fits your   expectations of yourself.
• Acknowledge and take ownership for your progress, any setbacks and accomplishments.
  
  
  5.  CANCELLATION OF ONE-ON-ONE SESSIONS

In the event that you are unable to attend a session or you wish to reschedule your appointment, we ask that you give us at least 48 hours’ notice. If you cancel a session giving us less than 48 hours before its scheduled start time, you will either forfeit this session from Your Program or be charged for the full session Fee.

It is important that you are committed to the Program, and attendance is crucial if you want to give yourself the best chance of success. If you fail to attend, or if you cancel, three or more sessions during any Program period (even if the sessions you cancelled are not consecutive) we may, in our sole discretion, consider that you are not committed or willing to attend and we can terminate your participation in the Program. In the event of a termination of the Program under this clause, and only if you have prepaid the full Fees for the Program in advance, we will provide a refund less an administration fee and we may, in our sole discretion, refuse to accept your registration for any subsequent Program.

If you are late to attend any scheduled session, your session will be shortened so that it can still finish at the scheduled finish time (unless otherwise agreed by us) to ensure that other Participants that may be scheduled after your session will receive their full session time and are on time.
           

6.  YOUR WARRANTIES

You warrant that:

• you are a resident of Australia;
• you are at least 18 years old;
• you will comply with these Terms at all times;
• you will not impersonate another person, or otherwise attempt to mislead us or anyone else in connection with your use of our Programs;
• you will not post any offensive content, and will not share anything via our Programs that contain viruses, codes, files or programs that may interrupt, damage, limit or destroy the functionality of our Programs, our Website or other computer software or hardware;
• you will not use our Programs for any illegal or inappropriate purpose or for any other purpose which is not in good faith; and
• you will provide all relevant information required for us to carry out the Services and deliver Your Program in a timely manner;
• you will advise us of any pre-existing medical, physical or other conditions which may directly or indirectly affect or impact the Services or Programs or about which we may need to be aware; and
• you will be open and honest about all relevant issues, conditions and treatments that may be relevant to and may impact the Program or the Services.
  
  
  7.  DISPUTES

If you have any concerns about the Programs or Services, we ask that you notify us of your concerns and give us a reasonable opportunity respond and address your concerns.

If a dispute arises, we both must respect each other’s confidentiality and reputation. No communications regarding the dispute should be made public, whether via social media or some other way. If you breach this clause, we reserve the right to take legal action to protect our reputation and to seek compensation.

If you and we have a dispute which cannot be resolved through direct discussions, you agree that we must both obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute, and each of us must pay our own costs.

8.  RELATIONSHIP

Our relationship with you is simply that we are a service provider and you are a customer. No agency, partnership, joint venture, or employment is created as a result of these Terms. You do not have any authority of any kind to bind us in any respect whatsoever (for example, you cannot sign contracts on our behalf).

9.  OWNERSHIP OF INTELLECTUAL PROPERTY

We may provide Materials and other intellectual property to you during the Program(s) and to enable the provision of the Services.

All Materials and other intellectual property are provided without warranties of any kind and you use them at your own risk.

Any Materials and other intellectual property which we may provide to you or which may be developed in relation to the Program(s) or the Services is and will remain our property at all times.

You must not reproduce any Materials or use them for any purpose other than your personal private use. You may not provide any Materials to third parties without our express written permission.

10.  CONFIDENTIALITY

You may be asked to provide us with various materials and other information from time to time in order to enable us to provide you with the Services. The TARA Clinic shall exercise due care not to disclose Confidential Information to any third party without your express written permission and will only use the Confidential Information in order to enable us to provide you with the Program(s) and Services.

Despite anything contained in this clause, The TARA Clinic may disclose Confidential Information to the extent required by law or a regulatory authority.

This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.

11.  LICENSE

Upon acceptance of these Terms and payment by you of the relevant Fees, we grant you a revocable, non-exclusive, non-transferable, limited license (“License”) to access your chosen Program(s) and the related Materials.

Our Programs may only be used for your own individual, personal, non-commercial use. You are permitted to use the Materials in good faith and to save one copy of them for the purpose of participating in our Program(s), but aside from this, you agree not to:

• copy, modify, alter, disassemble; decompile, translate or convert into human readable form or reverse engineer all or any part of the Materials;
• print or copy all or part of the Materials, or save them onto a memory storage facility of any computer;
• share, sell, license or distribute any Materials to third parties or use any Materials as a component of or as a basis for any material offered for sale, license or distribution;
• share your login details with any other person, or allow any other person to access Your Program or related Materials;
• use the Program or Materials for your own professional or business purposes, for example, by using them to provide rehabilitation, coaching or consulting services to clients if you are a therapist or clinician;
• store or use any Materials in any database or other storage facility in either paper or electronic form which is intended for the storage and/or provision to users of any access to know-how; and
• in any other way reproduce, copy, download, scrape, store, publish, transmit, re-transmit, transfer, communicate, distribute, disseminate, broadcast, circulate, sell, resell or otherwise use the Materials or any part or portion of the Materials in any form or by any means. 

We reserve the right to take legal action against you in the event that you use the Materials in an unauthorised manner.

We reserve the right to disclose your name and any other personal details to any law enforcement authority or other relevant authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach or alleged breach of the law or of these Terms.

In the event that you breach these Terms, including but not limited to using the Materials in an unauthorised manner, we may immediately terminate this License.

12.  FEES AND PAYMENT

The applicable Fees and payment structure for Your Program is set out in Schedule 1 of these Terms.

If you do not pay any Fees when they are due, you may be charged interest at a rate determined in accordance with the Penalty Interest Rates Act 1983.

If you do not pay any Fees when they are due, or do not perform some of your other obligations under these Terms, we may refuse to continue to provide the Services and/or Program(s) and may terminate these Terms. We may also commence proceedings to collect any outstanding Fees that you owe us.

In the event that we are unable to process a payment for your Fees via the payment details that you have provided, we will attempt to contact you within 7 days to discuss your payment options. Our online payment system will attempt to process the payment multiple times over the 7 day period as well. If you do not pay the outstanding Fees within 7 days of their due date, then you will lose access to Your Program(s) and the Services, and all related Materials.

If your access to Your Program(s), the Services and the related Materials is terminated under this clause due to failure to pay the Fees, we will provide you with information about free support services that may be available to you through other organisations, so that you are able to continue receiving care. The TARA Clinic accepts no responsibility for your care after the date of termination of Your Program(s) and the Services.

By providing us with your payment and credit card details, you authorise us to use those details to process payment of the Fees for the Program(s) and/or Services. In the event that you have chosen payments to be made on a recurring basis, you authorise these payments to be deducted by us until the full payment of the Fees have been made in accordance with these Terms.

Your Programs and/or Services are non-transferrable.

13.  REFUNDS

Except as otherwise set out in these Terms, we do not provide refunds for change of mind. Refunds are not normally granted in other circumstances as the Services and Programs have, at the time of payment, been provided either by online access to the Programs having been granted or the Sessions having been booked. However, we comply with the Australian Consumer Law (“ACL”) at all times in relation to any refunds or replacement of Services or Programs.

14.  TERMINATION AND CANCELLATION

For any breach of any these Terms, the party which has committed the breach will immediately remedy or rectify the breach.

If at any time we determine that the relationship between you and us has broken down, that you are not genuinely participating in the Program(s), or for any other reason in our sole discretion, we may terminate Your Program and Services and refund any Fees paid in advance by you, on a prorate basis.

For any Programs that are payable by way of a monthly Fee (rather than a one-off payment), and unless otherwise stated in Schedule 1, you may terminate the Program by providing us with one month’s written notice sent via email to [email protected] and completing the cancelation process. In the event of such termination, you will retain access to the Program, and will be liable for all Fees, up until the end of the one month’s written notice period.

In the event of any termination by you, any Fees which you are liable for under these Terms , become immediately due and payable, unless you are entitled to a refund under these Terms or Australian law.

15.  LIMITATION OF LIABILITY

You agree that we are not liable for any consequential, indirect, incidental or special damages of any kind including any damages for loss or injury, or any liability resulting from your reliance on the Materials, or your access to our Website or Programs. We do not accept responsibility arising in any other way in relation to the Materials, including but not limited to for negligence, errors or omissions.

ACL: When we provide the Programs or Services to you, some consumer protection laws such as the Australian Consumer Law (“ACL”) (which can be found in the Competition and Consumer Act 2010 (Cth)), may give you some additional rights relating to our provision of services to you, and we may be prohibited from limiting, restricting or modifying these rights (“Statutory Rights”).

Our liability is governed solely by the ACL and these Terms. We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.

Services: Except for your Statutory Rights, all Services are provided to you without warranties of any kind, either express or implied.

To the extent we are unable to exclude liability, our total liability for loss or damage you suffer in connection with our Programs or Services is limited to us re-supplying the Programs or Services to you, or refunding you the amount you have paid us for any Fees for the Programs or Services.

If we fail to exercise or enforce any of our rights under these Terms, this does not mean that we waive that right.

16.  INDEMNITY

You agree to defend, indemnify and hold us harmless from any claims, liabilities, losses or damages whether direct, indirect, consequential or special that may result from any use of the Programs, the Website, or the Materials, your breach of these Terms or your breach of any third party rights, including, but not limited to, third party intellectual property rights.

You agree that this indemnity includes all legal fees resulting from your breach of our Terms, any third party claims such as claims by your family, or any activity you may engage in through any use of our Website, Materials, or Programs.

This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.

17.  DISCLAIMER

All the Materials and other content accessed through the Website or the Programs is for educational purposes, is general in nature and does not consider your personal circumstances. The Materials, Programs and Services should not be construed as medical advice or professional advice, should not be used to diagnose, treat, cure or prevent any disease and is not a substitute for your own health professional’s advice.

We are only providing you with general facts and information to assist you. You should not rely on the Materials, Programs and Services and you need to decide what may work best and what may be suitable for your own personal needs, in consultation with your own health professional. You use the Materials, Programs and Services at your own risk.

We have developed the Materials and Programs in good faith, using sources that we believe are reliable and up to date, but we provide no warranties regarding the accuracy, completeness, reliability, suitability, fitness for purpose, or availability of them.

We will do our best to ensure the Materials and Programs are always available and virus free but from time-to-time this may not be the case as it may be out of our immediate control. We will notify you if the Materials, Programs or Services become unavailable for an extended time period.

Results vary from one person to another, so we cannot guarantee any particular results. Your progress will depend on you, the effort you put in and the goals that you set for yourself.

We are not responsible for monitoring your safety and wellbeing when using the Materials, Services or Programs. If you are at risk of suicide or self-harm, or you face other similar risks, you need to manage these risks directly with your own health professional(s).

We are not a crisis service and are not available outside of ordinary business hours. Please refer to our Immediate Support https://www.thetaraclinic.com/Immediate-Support page to find crisis support services.

This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.

18.  TERM

These Terms apply at all times while you are receiving Services from us and/or participating in any Program(s).

19.  EMAIL LIST

By providing your email address to us (for example, during the registration process), you agree that you may be placed on our mailing list. You may unsubscribe at any time by following the "unsubscribe” link in the email.

20.  PRIVACY

All payment and personal information will be kept in a secure manner in accordance with Australian privacy requirements. Please refer to our Privacy Policy for details on how Participant information will be kept secure.

21.  CRISIS SUPPORT

If you require crisis support, if you are at risk of suicide or if you are experiencing other distress, please seek assistance from the following services:

• Suicide Callback Service - 1300 659 467

• Alcohol and Drug Information Service (ADIS) - 1800 250 015

• If you are at immediate risk, call 000

Unfortunately we do not have the resources or capacity to provide crisis support. Our Programs and Services are not a substitute for seeking support from your doctor or clinician.

22.  COMPLAINTS

If you wish to make a complaint, whether a direct complaint to us, or a formal complaint about us to an external authority, you may do so using the links at https://www.thetaraclinic.com/feedback.

23.  SURVIVAL OF OBLIGATIONS

At the termination, expiration or completion of these Terms, any provisions of these Terms which would by their nature be expected to survive termination or expiration shall remain in full force and effect, including but not limited to any provisions which explicitly state that they will survive termination or expiration.

24.  GOVERNING LAW

These Terms are governed by the laws from time to time in force in the New South Wales. Both parties agree to unconditionally submit to the non-exclusive jurisdiction of the Courts of New South Wales for determining any dispute concerning these Terms.

SCHEDULE 1

1. YOUR PROGRAM

Congratulations, you are registering for the INDIVIDUAL RECOVERY ESSENTIALS PROGRAM.

2. INCLUSIONS

Your Program includes:

• Immediate access to full library of On-Demand Courses
• 12 Weekly Online Learning Videos Filled With Practical Skills and Information
• Recovery Essentials Workbook
• 12 Weekly Individual Sessions with your primary therapist
• Access to six Phone Coaching Sessions With Your Support Therapist

3. PAUSING YOUR PROGRAM

Due to the nature of Your Program and the fact that the best predictor of positive results is completing the program as it was designed, it is not possible to pause your program for the Recovery Essentials Individual Program.

If you are completing an Inpatient Admission in a psychiatric facility where you are unable to access your devices, then we are willing to pause your program for the duration of the Inpatient stay. This must be communicated to us in writing to [email protected] prior to admission to ensure we can manage our caseload accordingly. 

4. FURTHER DETAILS

There are three parts to the program:

Each week you will receive access to an online learning lesson introducing a specific skill, concept or strategy taught by our founder and psychologist, Tara Hurster.

• Each lesson is released every 7 days from your date of registration.

You are then encouraged to practice the tool or strategy in the lead up to your individual session where you have the opportunity to discuss your wins and challenges with your Primary Therapist.

• If you would like additional Supplementary Sessions with your therapist, this can be arranged at an additional investment of $299 per Supplementary Session. 

In addition to this, you will have access to six phone coaching sessions with your Support Therapist. These sessions are focused on the implementation of your individualised treatment plan.

The Purpose:

Knowledge is power, so our main focus is on educating you with the important information to allow you to understand what addiction is, how it develops and how to engage in the process of recovery effectively.  

Below is an outline of the tools and strategies that are taught through the program:

Lessons Include:

Preparing to Change, Introduction to Recovery, Building a Clear Understanding, Knowing the Framework, Importance of Language, Taking Action, Building Your Lifestyle, Consistent Effort, Maintaining Awareness, Mindfulness, and Next Steps

Program Length:

The Recovery Essentials Program is an introductory program that runs for 12 weeks.

We have seen countless people, possibly just like you, who have tried counselling for a short time or attended rehab briefly and then found themselves in the same place as before just months later. 

We want to help you succeed at finding the freedom you really crave. That is why we are in it for the long haul right with you. The Recovery Essentials Program is the first stage of the three stage TARA blueprint to accelerated recovery. We recommend upon completion of Recovery Essentials that you complete the Empowered Recovery® program.

Anticipated Outcomes:

Upon completion you will have learnt the five common hindrances that get in the way of your recovery, and the eight frameworks that are required to reach your recovery goals. Your therapist will guide you on how to implement these strategies specifically for your needs, because we understand that you are the expert in your own life.

5. FEES AND PAYMENT OUTLINE

The Recovery Essentials Individual program financial investment is $4,797 and can be completed through one of two options:

Option 1: Total of $4,797 over 3 equal monthly payments of $1,599. These payments are set up as a monthly direct debit automatic payment plan via our biller, Stripe. 

Option 2: Save 20% by completing a full and upfront payment of $3,899 at the time of registration. This payment is taken in full at the time of registration via our biller, Stripe.

The payment option chosen at the time or registration is final and no refunds are available for change of mind.

The TARA Clinic - Last updated 23rd March 2024.

PROGRAM TERMS (“Terms”) Premium Recovery Essentials Program

1.  APPLICATION OF THESE TERMS

These Terms apply to all Programs offered by The TARA Clinic Pty Ltd (ACN 638 169 114) trading as The TARA Clinic (“TARA Clinic”,  “we”, “our”, “us”).

These Terms apply in conjunction with our Website Disclaimer which is available at https://www.thetaraclinic.com/pages/disclaimer, our Website Terms of Use which are available at https://www.thetaraclinic.com/pages/terms and our Privacy Policy which is available at https://www.thetaraclinic.com/pages/privacy-policy.

By registering for a Program, you accept these Terms. We may update these Terms at any time, without notice. By continuing to use any of our Programs after we have published any updates, you agree to the updated Terms.

2.  DEFINITIONS

•  “Confidential Information” means any written or oral information that is provided by or disclosed directly or indirectly through any means that is not already in the public domain, and may include information about business structures, methods, procedures, personal information, Fees, payment arrangements and other similar terms.
•  “Fees” means the Fees payable for Your Program, as set out in these Terms.
•  “Materials” means newsletters, reports, audio material, written documents, questionnaires, videos, resources or other material which may be used in relation to the Services or the Programs.
•  “Participant” or “you” means you, the Participant who is taking part in one or more of our Programs.
•  “Programs” means the Programs related to mindfulness, relationships, empowerment, and physical and mental wellbeing that we offer from time to time.
•  “Services” means the Services that we provide in connection with the Programs.
•  “The TARA Clinic”, “we”, “our” or “us” means The TARA Clinic Pty Ltd trading as The TARA Clinic.
•  “Website” refers to any of our websites including but not limited to thetaraclinic.com, www.thetaracliniconline.com
•  “Your Program” means the Program that you have registered to participate in.

1.  OUR PROGRAMS

•  We offer a range of Programs related to the treatment and psychoeducation of drugs, alcohol and other addiction treatment. Through our Programs, we try to provide you with tools and strategies to build your knowledge and understanding around your patterns and how to manage them in your everyday life.
•  In the event that Your Program involves one-on-one sessions, all sessions must be scheduled and agreed in advance by us including any sessions which are rescheduled because you or we are not able to attend.
•  Your Program and the applicable Fees are described in Schedule 1 of these Terms.
•  Please Note: Our Programs are only available for residents of Australia. 
  1.  PARTICIPANT INVOLVEMENT
•  As the Participant, you agree to:
  • Try to cultivate an honest, self-aware relationship with yourself.
  • Commit to goals that are truly meaningful and significant to you and that we agree will help you with your progress and successful outcome.
  • Explore new approaches and experiment with helpful actions and behaviours in consultation with your health professional(s).
  • Provide ongoing feedback on the counselling, Program content and how it is meeting your needs.
  • Be open to hearing feedback and letting us know whether it fits your expectations of yourself.
  • Acknowledge and take ownership for your progress, any setbacks and accomplishments.
    
    
    1.  CANCELLATION OF ONE-ON-ONE SESSIONS
  •  In the event that you are unable to attend a session or you wish to reschedule your appointment, we ask that you give us at least 48 hours’ notice. If you cancel a session giving us less than 48 hours before its scheduled start time, you will either forfeit this session from Your Program or be charged for the full session Fee.
  •  It is important that you are committed to the Program, and attendance is crucial if you want to give yourself the best chance of success. If you fail to attend, or if you cancel, three or more sessions during any Program period (even if the sessions you cancelled are not consecutive) we may, in our sole discretion, consider that you are not committed or willing to attend and we can terminate your participation in the Program. In the event of a termination of the Program under this clause, and only if you have prepaid the full Fees for the Program in advance, we will provide a refund less an administration fee and we may, in our sole discretion, refuse to accept your registration for any subsequent Program.
  •  If you are late to attend any scheduled session, your session will be shortened so that it can still finish at the scheduled finish time (unless otherwise agreed by us) to ensure that other Participants that may be scheduled after your session will receive their full session time and are on time.
    
    1.  YOUR WARRANTIES
  •   You warrant that:
    • you are a resident of Australia;
    • you are at least 18 years old;
    • you will comply with these Terms at all times;
    • you will not impersonate another person, or otherwise attempt to mislead us or anyone else in connection with your use of our Programs;
    • you will not post any offensive content, and will not share anything via our Programs that contain viruses, codes, files or programs that may interrupt, damage, limit or destroy the functionality of our Programs, our Website or other computer software or hardware;
    • you will not use our Programs for any illegal or inappropriate purpose or for any other purpose which is not in good faith; and
    • you will provide all relevant information required for us to carry out the Services and deliver Your Program in a timely manner;
    • you will advise us of any pre-existing medical, physical or other conditions which may directly or indirectly affect or impact the Services or Programs or about which we may need to be aware; and
    • you will be open and honest about all relevant issues, conditions and treatments that may be relevant to and may impact the Program or the Services.
      
      
      1.  DISPUTES
    •  If you have any concerns about the Programs or Services, we ask that you notify us of your concerns and give us a reasonable opportunity respond and address your concerns.
    •  If a dispute arises, we both must respect each other’s confidentiality and reputation. No communications regarding the dispute should be made public, whether via social media or some other way. If you breach this clause, we reserve the right to take legal action to protect our reputation and to seek compensation.
    •  If you and we have a dispute which cannot be resolved through direct discussions, you agree that we must both obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute, and each of us must pay our own costs.
      
      
      1.  RELATIONSHIP
    •  Our relationship with you is simply that we are a service provider and you are a customer. No agency, partnership, joint venture, or employment is created as a result of these Terms. You do not have any authority of any kind to bind us in any respect whatsoever (for example, you cannot sign contracts on our behalf).
      
      
      1.  OWNERSHIP OF INTELLECTUAL PROPERTY
    •  We may provide Materials and other intellectual property to you during the Program(s) and to enable the provision of the Services.
    •  All Materials and other intellectual property are provided without warranties of any kind and you use them at your own risk.
    •  Any Materials and other intellectual property which we may provide to you or which may be developed in relation to the Program(s) or the Services is and will remain our property at all times.
    •  You must not reproduce any Materials or use them for any purpose other than your personal private use. You may not provide any Materials to third parties without our express written permission.
      
      
      1.  CONFIDENTIALITY
    •  You may be asked to provide us with various materials and other information from time to time in order to enable us to provide you with the Services. The TARA Clinic shall exercise due care not to disclose Confidential Information to any third party without your express written permission and will only use the Confidential Information in order to enable us to provide you with the Program(s) and Services.
    •  Despite anything contained in this clause, The TARA Clinic may disclose Confidential Information to the extent required by law or a regulatory authority.
    •  This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.
      
      
      1.  LICENSE
    •  Upon acceptance of these Terms and payment by you of the relevant Fees, we grant you a revocable, non-exclusive, non-transferable, limited license (“License”) to access your chosen Program(s) and the related Materials.
    •  Our Programs may only be used for your own individual, personal, non-commercial use. You are permitted to use the Materials in good faith and to save one copy of them for the purpose of participating in our Program(s), but aside from this, you agree not to:
      • copy, modify, alter, disassemble; decompile, translate or convert into human readable form or reverse engineer all or any part of the Materials;
      • print or copy all or part of the Materials, or save them onto a memory storage facility of any computer;
      • share, sell, license or distribute any Materials to third parties or use any Materials as a component of or as a basis for any material offered for sale, license or distribution;
      • share your login details with any other person, or allow any other person to access Your Program or related Materials;
      • use the Program or Materials for your own professional or business purposes, for example, by using them to provide rehabilitation, coaching or consulting services to clients if you are a therapist or clinician;
      • store or use any Materials in any database or other storage facility in either paper or electronic form which is intended for the storage and/or provision to users of any access to know-how; and
      • in any other way reproduce, copy, download, scrape, store, publish, transmit, re-transmit, transfer, communicate, distribute, disseminate, broadcast, circulate, sell, resell or otherwise use the Materials or any part or portion of the Materials in any form or by any means. 
    •  We reserve the right to take legal action against you in the event that you use the Materials in an unauthorised manner.
    •  We reserve the right to disclose your name and any other personal details to any law enforcement authority or other relevant authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach or alleged breach of the law or of these Terms.
    •  In the event that you breach these Terms, including but not limited to using the Materials in an unauthorised manner, we may immediately terminate this License.
      
      
      1.  FEES AND PAYMENT
    •  The applicable Fees and payment structure for Your Program is set out in Schedule 1 of these Terms.
    •  If you do not pay any Fees when they are due, you may be charged interest at a rate determined in accordance with the Penalty Interest Rates Act 1983.
    •  If you do not pay any Fees when they are due, or do not perform some of your other obligations under these Terms, we may refuse to continue to provide the Services and/or Program(s) and may terminate these Terms. We may also commence proceedings to collect any outstanding Fees that you owe us.
    •  In the event that we are unable to process a payment for your Fees via the payment details that you have provided, we will attempt to contact you within 7 days to discuss your payment options. Our automated billing system will also attempt to process payment multiple times during the 7 day period.  If you do not pay the outstanding Fees within 7 days of their due date, then you will lose access to Your Program(s) and the Services, and all related Materials.
    •  If your access to Your Program(s), the Services and the related Materials is terminated under this clause due to failure to pay the Fees, we will provide you with information about free support services that may be available to you through other organisations, so that you are able to continue receiving care. The TARA Clinic accepts no responsibility for your care after the date of termination of Your Program(s) and the Services.
    •  By providing us with your payment and credit card details, you authorise us to use those details to process payment of the Fees for the Program(s) and/or Services. In the event that you have chosen payments to be made on a recurring basis, you authorise these payments to be deducted by us until the full payment of the Fees have been made in accordance with these Terms.
    •  Your Programs and/or Services are non-transferrable. 
      
      1.  REFUNDS
    •  Except as otherwise set out in these Terms, we do not provide refunds for change of mind. Refunds are not normally granted in other circumstances as the Services and Programs have, at the time of payment, been provided either by online access to the Programs having been granted or the Sessions having been booked. However, we comply with the Australian Consumer Law (“ACL”) at all times in relation to any refunds or replacement of Services or Programs.
      
      
      1.  TERMINATION AND CANCELLATION
    •  For any breach of any these Terms, the party which has committed the breach will immediately remedy or rectify the breach.
    •  If at any time we determine that the relationship between you and us has broken down, that you are not genuinely participating in the Program(s), or for any other reason in our sole discretion, we may terminate Your Program and Services and refund any Fees paid in advance by you, on a prorate basis.
    •  For any Programs that are payable by way of a monthly Fee (rather than a one-off payment), and unless otherwise stated in Schedule 1, you may terminate the Program by providing us with one month’s written notice sent via email to [email protected] and completing the cancelation process. In the event of such termination, you will retain access to the Program, and will be liable for all Fees, up until the end of the one month’s written notice period.
    •  In the event of any termination by you, any Fees which you are liable for under these Terms , become immediately due and payable, unless you are entitled to a refund under these Terms or Australian law. 
      
      
      1.  LIMITATION OF LIABILITY
    •  You agree that we are not liable for any consequential, indirect, incidental or special damages of any kind including any damages for loss or injury, or any liability resulting from your reliance on the Materials, or your access to our Website or Programs. We do not accept responsibility arising in any other way in relation to the Materials, including but not limited to for negligence, errors or omissions.
    •  ACL: When we provide the Programs or Services to you, some consumer protection laws such as the Australian Consumer Law (“ACL”) (which can be found in the Competition and Consumer Act 2010 (Cth)), may give you some additional rights relating to our provision of services to you, and we may be prohibited from limiting, restricting or modifying these rights (“Statutory Rights”).
    •  Our liability is governed solely by the ACL and these Terms. We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.
    •  Services: Except for your Statutory Rights, all Services are provided to you without warranties of any kind, either express or implied.
    •  To the extent we are unable to exclude liability, our total liability for loss or damage you suffer in connection with our Programs or Services is limited to us re-supplying the Programs or Services to you, or refunding you the amount you have paid us for any Fees for the Programs or Services.
    •  If we fail to exercise or enforce any of our rights under these Terms, this does not mean that we waive that right.
      
      
      1.  INDEMNITY

You agree to defend, indemnify and hold us harmless from any claims, liabilities, losses or damages whether direct, indirect, consequential or special that may result from any use of the Programs, the Website, or the Materials, your breach of these Terms or your breach of any third party rights, including, but not limited to, third party intellectual property rights.

•  You agree that this indemnity includes all legal fees resulting from your breach of our Terms, any third party claims such as claims by your family, or any activity you may engage in through any use of our Website, Materials, or Programs.
•  This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.
  
  
  1.  DISCLAIMER
•  All the Materials and other content accessed through the Website or the Programs is for educational purposes, is general in nature and does not consider your personal circumstances. The Materials, Programs and Services should not be construed as medical advice or professional advice, should not be used to diagnose, treat, cure or prevent any disease and is not a substitute for your own health professional’s advice.
•  We are only providing you with general facts and information to assist you. You should not rely on the Materials, Programs and Services and you need to decide what may work best and what may be suitable for your own personal needs, in consultation with your own health professional. You use the Materials, Programs and Services at your own risk.
•  We have developed the Materials and Programs in good faith, using sources that we believe are reliable and up to date, but we provide no warranties regarding the accuracy, completeness, reliability, suitability, fitness for purpose, or availability of them.
•  We will do our best to ensure the Materials and Programs are always available and virus free but from time-to-time this may not be the case as it may be out of our immediate control. We will notify you if the Materials, Programs or Services become unavailable for an extended time period.
•  Results vary from one person to another, so we cannot guarantee any particular results. Your progress will depend on you, the effort you put in and the goals that you set for yourself.
•  We are not responsible for monitoring your safety and wellbeing when using the Materials, Services or Programs. If you are at risk of suicide or self-harm, or you face other similar risks, you need to manage these risks directly with your own health professional(s).
•  We are not a crisis service and are not available outside of ordinary business hours. Please refer to our Immediate Support https://www.thetaraclinic.com/Immediate-Support page to find crisis support services.
•  This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.
  
  
  1.  TERM
•  These Terms apply at all times while you are receiving Services from us and/or participating in any Program(s).
  
  
  1.  EMAIL LIST
•  By providing your email address to us (for example, during the registration process), you agree that you may be placed on our mailing list. You may unsubscribe at any time by following the "unsubscribe” link in the email.
  
  
  1.  PRIVACY
•  All payment and personal information will be kept in a secure manner in accordance with Australian privacy requirements. Please refer to our Privacy Policy for details on how Participant information will be kept secure.

1.  CRISIS SUPPORT

•  If you require crisis support, if you are at risk of suicide or if you are experiencing other distress, please seek assistance from the following services:
• Suicide Callback Service - 1300 659 467
• Alcohol and Drug Information Service (ADIS) - 1800 250 015
• If you are at immediate risk, call 000
•  Unfortunately we do not have the resources or capacity to provide crisis support. Our Programs and Services are not a substitute for seeking support from your doctor or clinician.  
  1.  COMPLAINTS
•  If you wish to make a complaint, whether a direct complaint to us, or a formal complaint about us to an external authority, you may do so using the links at https://www.thetaraclinic.com/feedback.
  
  
  1.  SURVIVAL OF OBLIGATIONS
•  At the termination, expiration or completion of these Terms, any provisions of these Terms which would by their nature be expected to survive termination or expiration shall remain in full force and effect, including but not limited to any provisions which explicitly state that they will survive termination or expiration.
  
  
  1.  GOVERNING LAW

These Terms are governed by the laws from time to time in force in the New South Wales. Both parties agree to unconditionally submit to the non-exclusive jurisdiction of the Courts of New South Wales for determining any dispute concerning these Terms.

•  SCHEDULE 1

1. YOUR PROGRAM

•  Congratulations, you are registering for the  PREMIUM RECOVERY ESSENTIALS PROGRAM

2. INCLUSIONS

2.  

   Your Program includes:

   • Immediate access to full library of On-Demand Courses
   • 12 Weekly Online Learning Videos Filled With Practical Skills and Information
   • Recovery Essentials Workbook
   • 12 Weekly Individual Sessions with your primary therapist
   • Access to six Phone Coaching Sessions With Your Support Therapist

    

   3. PAUSING YOUR PROGRAM

   Due to the nature of Your Program and the fact that the best predictor of positive results is completing the program as it was designed, it is not possible to pause your program for the Recovery Essentials Individual Program.

   If you are completing an Inpatient Admission in a psychiatric facility where you are unable to access your devices, then we are willing to pause your program for the duration of the Inpatient stay. This must be communicated to us in writing to [email protected] prior to admission to ensure we can manage our caseload accordingly. 

    

   4. FURTHER DETAILS

   There are three parts to the program:

   Each week you will receive access to an online learning lesson introducing a specific skill, concept or strategy taught by our founder and psychologist, Tara Hurster.

   • Each lesson is released every 7 days from your date of registration.

   
   You are then encouraged to practice the tool or strategy in the lead up to your individual session where you have the opportunity to discuss your wins and challenges with your Primary Therapist.

   • If you would like additional Supplementary Sessions with your therapist, this can be arranged at an additional investment of $399 per Supplementary Session. 

   
   In addition to this, you will have access to six phone coaching sessions with your Support Therapist. These sessions are focused on the implementation of your individualised treatment plan.

   
   The Purpose:

   Knowledge is power, so our main focus is on educating you with the important information to allow you to understand what addiction is, how it develops and how to engage in the process of recovery effectively.  

   Below is an outline of the tools and strategies that are taught through the program:

    

   Lessons Include:

   Preparing to Change, Introduction to Recovery, Building a Clear Understanding, Knowing the Framework, Importance of Language, Taking Action, Building Your Lifestyle, Consistent Effort, Maintaining Awareness, Mindfulness, and Next Steps

   
   Program Length:

   The Recovery Essentials Program is an introductory program that runs for 12 weeks.

   We have seen countless people, possibly just like you, who have tried counselling for a short time or attended rehab briefly and then found themselves in the same place as before just months later. 

   We want to help you succeed at finding the freedom you really crave. That is why we are in it for the long haul right with you. The Recovery Essentials Program is the first stage of the three stage TARA blueprint to accelerated recovery. We recommend upon completion of Recovery Essentials that you complete the Empowered Recovery® program.

   
   Anticipated Outcomes:

   Upon completion you will have learnt the five common hindrances that get in the way of your recovery, and the eight frameworks that are required to reach your recovery goals. Your therapist will guide you on how to implement these strategies specifically for your needs, because we understand that you are the expert in your own life.

    

   5. FEES AND PAYMENT OUTLINE

   The Recovery Essentials Individual program financial investment is $11,997 and can be completed through one of two options:

   Option 1: Total of $11,997 over 3 equal monthly payments of $3,999. These payments are set up as a monthly direct debit automatic payment plan via our biller, Stripe. 

   Option 2: Save 20% by completing a full and upfront payment of $9,599 at the time of registration. This payment is taken in full at the time of registration via our biller, Stripe.

   The payment option chosen at the time or registration is final and no refunds are available for change of mind.

The TARA Clinic - Last updated 23rd March 2024.

PROGRAM TERMS (“Terms”) Group Empowered Recovery® Program

1.  APPLICATION OF THESE TERMS

These Terms apply to all Programs offered by The TARA Clinic Pty Ltd (ACN 638 169 114) trading as The TARA Clinic (“TARA Clinic”,  “we”, “our”, “us”).

These Terms apply in conjunction with our Website Disclaimer which is available at https://www.thetaraclinic.com/pages/disclaimer, our Website Terms of Use which are available at https://www.thetaraclinic.com/pages/terms and our Privacy Policy which is available at https://www.thetaraclinic.com/pages/privacy-policy.

By registering for a Program, you accept these Terms. We may update these Terms at any time, without notice. By continuing to use any of our Programs after we have published any updates, you agree to the updated Terms.

2.  DEFINITIONS

“Confidential Information” means any written or oral information that is provided by or disclosed directly or indirectly through any means that is not already in the public domain, and may include information about business structures, methods, procedures, personal information, Fees, payment arrangements and other similar terms.

“Fees” means the Fees payable for Your Program, as set out in these Terms.

“Materials” means newsletters, reports, audio material, written documents, questionnaires, videos, resources or other material which may be used in relation to the Services or the Programs.

“Participant” or “you” means you, the Participant who is taking part in one or more of our Programs.

“Programs” means the Programs related to mindfulness, relationships, empowerment, and physical and mental wellbeing that we offer from time to time.

“Services” means the Services that we provide in connection with the Programs.

“The TARA Clinic”, “we”, “our” or “us” means The TARA Clinic Pty Ltd trading as The TARA Clinic.

“Website” refers to any of our websites including but not limited to www.thetaraclinic.com, www.thetaracliniconline.com.

“Your Program” means the Program that you have registered to participate in.

3.  OUR PROGRAMS

We offer a range of Programs related to the treatment and psychoeducation of drugs, alcohol and other addiction treatment. Through our Programs, we try to provide you with tools and strategies to build your knowledge and understanding around your patterns and how to manage them in your everyday life.

In the event that Your Program involves one-on-one sessions, all sessions must be scheduled and agreed in advance by us including any sessions which are rescheduled because you or we are not able to attend.

Your Program and the applicable Fees are described in Schedule 1 of these Terms.

Please Note: Our Programs are only available for residents of Australia.

4.  PARTICIPANT INVOLVEMENT

As the Participant, you agree to:

• Try to cultivate an honest, self-aware relationship with yourself.
• Commit to goals that are truly meaningful and significant to you and that we agree will help you with your progress and successful outcome.
• Explore new approaches and experiment with helpful actions and behaviours in consultation with your health professional(s).
• Provide ongoing feedback on the counselling, Program content and how it is meeting your needs.
• Be open to hearing feedback and letting us know whether it fits your   expectations of yourself.
• Acknowledge and take ownership for your progress, any setbacks and accomplishments.
  
  
  5.  CANCELLATION OF ONE-ON-ONE SESSIONS

In the event that you are unable to attend a session or you wish to reschedule your appointment, we ask that you give us at least 48 hours’ notice. If you cancel a session giving us less than 48 hours before its scheduled start time, you will either forfeit this session from Your Program or be charged for the full session Fee.

It is important that you are committed to the Program, and attendance is crucial if you want to give yourself the best chance of success. If you fail to attend, or if you cancel, three or more sessions during any Program period (even if the sessions you cancelled are not consecutive) we may, in our sole discretion, consider that you are not committed or willing to attend and we can terminate your participation in the Program. In the event of a termination of the Program under this clause, and only if you have prepaid the full Fees for the Program in advance, we will provide a refund less an administration fee and we may, in our sole discretion, refuse to accept your registration for any subsequent Program.

If you are late to attend any scheduled session, your session will be shortened so that it can still finish at the scheduled finish time (unless otherwise agreed by us) to ensure that other Participants that may be scheduled after your session will receive their full session time and are on time.
           

6.  YOUR WARRANTIES

You warrant that:

• you are a resident of Australia;
• you are at least 18 years old;
• you will comply with these Terms at all times;
• you will not impersonate another person, or otherwise attempt to mislead us or anyone else in connection with your use of our Programs;
• you will not post any offensive content, and will not share anything via our Programs that contain viruses, codes, files or programs that may interrupt, damage, limit or destroy the functionality of our Programs, our Website or other computer software or hardware;
• you will not use our Programs for any illegal or inappropriate purpose or for any other purpose which is not in good faith; and
• you will provide all relevant information required for us to carry out the Services and deliver Your Program in a timely manner;
• you will advise us of any pre-existing medical, physical or other conditions which may directly or indirectly affect or impact the Services or Programs or about which we may need to be aware; and
• you will be open and honest about all relevant issues, conditions and treatments that may be relevant to and may impact the Program or the Services.
  
  
  7.  DISPUTES

If you have any concerns about the Programs or Services, we ask that you notify us of your concerns and give us a reasonable opportunity respond and address your concerns.

If a dispute arises, we both must respect each other’s confidentiality and reputation. No communications regarding the dispute should be made public, whether via social media or some other way. If you breach this clause, we reserve the right to take legal action to protect our reputation and to seek compensation.

If you and we have a dispute which cannot be resolved through direct discussions, you agree that we must both obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute, and each of us must pay our own costs.

8.  RELATIONSHIP

Our relationship with you is simply that we are a service provider and you are a customer. No agency, partnership, joint venture, or employment is created as a result of these Terms. You do not have any authority of any kind to bind us in any respect whatsoever (for example, you cannot sign contracts on our behalf).

9.  OWNERSHIP OF INTELLECTUAL PROPERTY

We may provide Materials and other intellectual property to you during the Program(s) and to enable the provision of the Services.

All Materials and other intellectual property are provided without warranties of any kind and you use them at your own risk.

Any Materials and other intellectual property which we may provide to you or which may be developed in relation to the Program(s) or the Services is and will remain our property at all times.

You must not reproduce any Materials or use them for any purpose other than your personal private use. You may not provide any Materials to third parties without our express written permission.

10.  CONFIDENTIALITY

You may be asked to provide us with various materials and other information from time to time in order to enable us to provide you with the Services. The TARA Clinic shall exercise due care not to disclose Confidential Information to any third party without your express written permission and will only use the Confidential Information in order to enable us to provide you with the Program(s) and Services.

Despite anything contained in this clause, The TARA Clinic may disclose Confidential Information to the extent required by law or a regulatory authority.

This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.

11.  LICENSE

Upon acceptance of these Terms and payment by you of the relevant Fees, we grant you a revocable, non-exclusive, non-transferable, limited license (“License”) to access your chosen Program(s) and the related Materials.

Our Programs may only be used for your own individual, personal, non-commercial use. You are permitted to use the Materials in good faith and to save one copy of them for the purpose of participating in our Program(s), but aside from this, you agree not to:

• copy, modify, alter, disassemble; decompile, translate or convert into human readable form or reverse engineer all or any part of the Materials;
• print or copy all or part of the Materials, or save them onto a memory storage facility of any computer;
• share, sell, license or distribute any Materials to third parties or use any Materials as a component of or as a basis for any material offered for sale, license or distribution;
• share your login details with any other person, or allow any other person to access Your Program or related Materials;
• use the Program or Materials for your own professional or business purposes, for example, by using them to provide rehabilitation, coaching or consulting services to clients if you are a therapist or clinician;
• store or use any Materials in any database or other storage facility in either paper or electronic form which is intended for the storage and/or provision to users of any access to know-how; and
• in any other way reproduce, copy, download, scrape, store, publish, transmit, re-transmit, transfer, communicate, distribute, disseminate, broadcast, circulate, sell, resell or otherwise use the Materials or any part or portion of the Materials in any form or by any means. 

We reserve the right to take legal action against you in the event that you use the Materials in an unauthorised manner.

We reserve the right to disclose your name and any other personal details to any law enforcement authority or other relevant authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach or alleged breach of the law or of these Terms.

In the event that you breach these Terms, including but not limited to using the Materials in an unauthorised manner, we may immediately terminate this License.

12.  FEES AND PAYMENT

The applicable Fees and payment structure for Your Program is set out in Schedule 1 of these Terms.

If you do not pay any Fees when they are due, you may be charged interest at a rate determined in accordance with the Penalty Interest Rates Act 1983.

If you do not pay any Fees when they are due, or do not perform some of your other obligations under these Terms, we may refuse to continue to provide the Services and/or Program(s) and may terminate these Terms. We may also commence proceedings to collect any outstanding Fees that you owe us.

In the event that we are unable to process a payment for your Fees via the payment details that you have provided, we will attempt to contact you within 7 days to discuss your payment options. Our online billing system will also attempt to process your payment multiple times within that 7 day period. If you do not pay the outstanding Fees within 7 days of their due date, then you will lose access to Your Program(s) and the Services, and all related Materials.

If your access to Your Program(s), the Services and the related Materials is terminated under this clause due to failure to pay the Fees, we will provide you with information about free support services that may be available to you through other organisations, so that you are able to continue receiving care. The TARA Clinic accepts no responsibility for your care after the date of termination of Your Program(s) and the Services.

By providing us with your payment and credit card details, you authorise us to use those details to process payment of the Fees for the Program(s) and/or Services. In the event that you have chosen payments to be made on a recurring basis, you authorise these payments to be deducted by us until the full payment of the Fees have been made in accordance with these Terms.

Your Programs and/or Services are non-transferrable.

13.  REFUNDS

Except as otherwise set out in these Terms, we do not provide refunds for change of mind. Refunds are not normally granted in other circumstances as the Services and Programs have, at the time of payment, been provided either by online access to the Programs having been granted or the Sessions having been booked. However, we comply with the Australian Consumer Law (“ACL”) at all times in relation to any refunds or replacement of Services or Programs.

14.  TERMINATION AND CANCELLATION

For any breach of any these Terms, the party which has committed the breach will immediately remedy or rectify the breach.

If at any time we determine that the relationship between you and us has broken down, that you are not genuinely participating in the Program(s), or for any other reason in our sole discretion, we may terminate Your Program and Services and refund any Fees paid in advance by you, on a prorate basis.

For any Programs that are payable by way of a monthly Fee (rather than a one-off payment), and unless otherwise stated in Schedule 1, you may terminate the Program by providing us with one month’s written notice sent via email to [email protected] and completing the cancelation process. In the event of such termination, you will retain access to the Program, and will be liable for all Fees, up until the end of the one month’s written notice period.

In the event of any termination by you, any Fees which you are liable for under these Terms , become immediately due and payable, unless you are entitled to a refund under these Terms or Australian law.

15.  LIMITATION OF LIABILITY

You agree that we are not liable for any consequential, indirect, incidental or special damages of any kind including any damages for loss or injury, or any liability resulting from your reliance on the Materials, or your access to our Website or Programs. We do not accept responsibility arising in any other way in relation to the Materials, including but not limited to for negligence, errors or omissions.

ACL: When we provide the Programs or Services to you, some consumer protection laws such as the Australian Consumer Law (“ACL”) (which can be found in the Competition and Consumer Act 2010 (Cth)), may give you some additional rights relating to our provision of services to you, and we may be prohibited from limiting, restricting or modifying these rights (“Statutory Rights”).

Our liability is governed solely by the ACL and these Terms. We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.

Services: Except for your Statutory Rights, all Services are provided to you without warranties of any kind, either express or implied.

To the extent we are unable to exclude liability, our total liability for loss or damage you suffer in connection with our Programs or Services is limited to us re-supplying the Programs or Services to you, or refunding you the amount you have paid us for any Fees for the Programs or Services.

If we fail to exercise or enforce any of our rights under these Terms, this does not mean that we waive that right.

16.  INDEMNITY

You agree to defend, indemnify and hold us harmless from any claims, liabilities, losses or damages whether direct, indirect, consequential or special that may result from any use of the Programs, the Website, or the Materials, your breach of these Terms or your breach of any third party rights, including, but not limited to, third party intellectual property rights.

You agree that this indemnity includes all legal fees resulting from your breach of our Terms, any third party claims such as claims by your family, or any activity you may engage in through any use of our Website, Materials, or Programs.

This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.

17.  DISCLAIMER

All the Materials and other content accessed through the Website or the Programs is for educational purposes, is general in nature and does not consider your personal circumstances. The Materials, Programs and Services should not be construed as medical advice or professional advice, should not be used to diagnose, treat, cure or prevent any disease and is not a substitute for your own health professional’s advice.

We are only providing you with general facts and information to assist you. You should not rely on the Materials, Programs and Services and you need to decide what may work best and what may be suitable for your own personal needs, in consultation with your own health professional. You use the Materials, Programs and Services at your own risk.

We have developed the Materials and Programs in good faith, using sources that we believe are reliable and up to date, but we provide no warranties regarding the accuracy, completeness, reliability, suitability, fitness for purpose, or availability of them.

We will do our best to ensure the Materials and Programs are always available and virus free but from time-to-time this may not be the case as it may be out of our immediate control. We will notify you if the Materials, Programs or Services become unavailable for an extended time period.

Results vary from one person to another, so we cannot guarantee any particular results. Your progress will depend on you, the effort you put in and the goals that you set for yourself.

We are not responsible for monitoring your safety and wellbeing when using the Materials, Services or Programs. If you are at risk of suicide or self-harm, or you face other similar risks, you need to manage these risks directly with your own health professional(s).

We are not a crisis service and are not available outside of ordinary business hours. Please refer to our Immediate Support https://www.thetaraclinic.com/Immediate-Support page to find crisis support services.

This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.

18.  TERM

These Terms apply at all times while you are receiving Services from us and/or participating in any Program(s).

19.  EMAIL LIST

By providing your email address to us (for example, during the registration process), you agree that you may be placed on our mailing list. You may unsubscribe at any time by following the "unsubscribe” link in the email.

20.  PRIVACY

All payment and personal information will be kept in a secure manner in accordance with Australian privacy requirements. Please refer to our Privacy Policy for details on how Participant information will be kept secure.

21.  CRISIS SUPPORT

If you require crisis support, if you are at risk of suicide or if you are experiencing other distress, please seek assistance from the following services:

• Suicide Callback Service - 1300 659 467

• Alcohol and Drug Information Service (ADIS) - 1800 250 015

• If you are at immediate risk, call 000

Unfortunately we do not have the resources or capacity to provide crisis support. Our Programs and Services are not a substitute for seeking support from your doctor or clinician.

22.  COMPLAINTS

If you wish to make a complaint, whether a direct complaint to us, or a formal complaint about us to an external authority, you may do so using the links at https://www.thetaraclinic.com/feedback.

23.  SURVIVAL OF OBLIGATIONS

At the termination, expiration or completion of these Terms, any provisions of these Terms which would by their nature be expected to survive termination or expiration shall remain in full force and effect, including but not limited to any provisions which explicitly state that they will survive termination or expiration.

24.  GOVERNING LAW

These Terms are governed by the laws from time to time in force in the New South Wales. Both parties agree to unconditionally submit to the non-exclusive jurisdiction of the Courts of New South Wales for determining any dispute concerning these Terms.

SCHEDULE 1

1.  YOUR PROGRAM

Congratulations, you are registering for the GROUP EMPOWERED RECOVERY® PROGRAM.

2.  INCLUSIONS

Your Program includes:

• 65 Weekly Online Learning Videos Filled With Practical Skills and Information
• Empowered Recovery Workbook
• 35 Online Group Sessions Over 15 Months, comprising five months of weekly groups, five months of fortnightly groups, and five months of monthly groups
• Monthly Individual Sessions with your Primary Therapist for the duration of he Program

Due to the nature of Your Program and the fact that all group members are on the same schedule, it is not possible to pause your membership for the Empowered Recovery® Group Program.

3.  FURTHER DETAILS

There are three parts to the program:

Each week you will receive access to an online learning lesson introducing a specific skill, concept or strategy taught by our founder and psychologist, Tara Hurster.

• Each lesson is released on Thursday afternoon to give you the opportunity to practice the strategy over the weekend, when most people tend to be more vulnerable.

You are then encouraged to practice the tool or strategy in the lead up to your online group session where you have the opportunity to discuss your wins and challenges with the group.

• Our stepped down approach starts with weekly group sessions for five months, then fortnightly sessions for five months and finally to monthly sessions for five months. This provides you with more support in the early stages of the process and more opportunity to build confidence in your abilities towards the end.

In addition to this, you will have access to monthly individual sessions for the duration of the program. These sessions are focused on your individualised treatment plan. Your first individual session will always attempt to be scheduled for the week prior to your first group session. This ensures you are given all the information you will need to get the best out of Your Program.

• If you would like additional Supplementary Sessions with your therapist, this can be arranged at an additional investment of $299 per Supplementary Session. 

The Purpose:

Knowledge is power, so our main focus is on educating you with the important information to allow you to understand what your body and brain are doing, why you feel that way, and how to manage it!

Below is an outline of the tools and strategies that are taught through the program:

Take Action:

Lessons include - Understanding the brain, Understanding addiction, Language, Stages of change, Externalising the problem, Communication styles, Decision matrix, Lapse management, HALT, Cravings vs urges, Grounding, Anger vs aggression, Problem solving, Goal setting, The Duck Path, Lapse prevention, Communication process, Money management, and many more!

Build Resilience:

Lessons include - Mindfulness, Breathing exercises, Emotional intelligence, Refusal skills, Stopping vs changing, Triggers, Lapse vs relapse, Comfort zones, Grief surrounding addiction, Sleep hygiene, Interpersonal effectiveness skills, Resilience window, Finding ‘good enough’, Unhelpful thinking styles, Dramatising a neutral situation, Maintaining traction and many more!

Find Purpose:

Lessons include - Problem formulation, Instant gratification, Building your goals around recovery, What needs were being served, Re-learning how to feel, Learn how barriers to change arise for you, Conflict management vs conflict resolution, Self-care, Boundaries, Healthy relationships, Re-parenting ourselves, Values, Identity, and many more!

Program Length:

We refuse to set you up for failure! The research has shown that people require between 12-18 months of active work on recovery for the best predictor of lasting change. 

That is why the Empowered Recovery® Program runs for 15 months.

We have seen countless people, possibly just like you, who have tried counselling for a short time or attended rehab briefly and then found themselves in the same place as before just months later. 

We want to help you succeed at finding the freedom you really crave. That is why we are in it for the long haul right with you. 

Anticipated Outcomes:

Upon completion you will have learnt over 65 practical skills and tools that will allow you to make the changes needed to maintain recovery in the long term. Your therapist will guide you on how to implement these strategies specifically for your needs, because we understand that you are the expert in your own life.

4.  FEES AND PAYMENT OUTLINE

The Empowered Recovery Group program financial investment is completed through 12 equal monthly payments of $799. These payments are set up as a monthly direct debit automatic payment plan via our biller, Stripe. 

The TARA Clinic - Last updated 23rd March 2024.

PROGRAM TERMS (“Terms”) Individual Empowered Recovery® Individual Program

1.  APPLICATION OF THESE TERMS

These Terms apply to all Programs offered by The TARA Clinic Pty Ltd (ACN 638 169 114) trading as The TARA Clinic (“TARA Clinic”,  “we”, “our”, “us”).

These Terms apply in conjunction with our Website Disclaimer which is available at https://www.thetaraclinic.com/pages/disclaimer, our Website Terms of Use which are available at https://www.thetaraclinic.com/pages/terms and our Privacy Policy which is available at https://www.thetaraclinic.com/pages/privacy-policy.

By registering for a Program, you accept these Terms. We may update these Terms at any time, without notice. By continuing to use any of our Programs after we have published any updates, you agree to the updated Terms.

2.  DEFINITIONS

“Confidential Information” means any written or oral information that is provided by or disclosed directly or indirectly through any means that is not already in the public domain, and may include information about business structures, methods, procedures, personal information, Fees, payment arrangements and other similar terms.

“Fees” means the Fees payable for Your Program, as set out in these Terms.

“Materials” means newsletters, reports, audio material, written documents, questionnaires, videos, resources or other material which may be used in relation to the Services or the Programs.

“Participant” or “you” means you, the Participant who is taking part in one or more of our Programs.

“Programs” means the Programs related to mindfulness, relationships, empowerment, and physical and mental wellbeing that we offer from time to time.

“Services” means the Services that we provide in connection with the Programs.

“The TARA Clinic”, “we”, “our” or “us” means The TARA Clinic Pty Ltd trading as The TARA Clinic.

“Website” refers to any of our websites including but not limited to www.thetaraclinic.com, www.thetaracliniconline.com.

“Your Program” means the Program that you have registered to participate in.

3.  OUR PROGRAMS

We offer a range of Programs related to the treatment and psychoeducation of drugs, alcohol and other addiction treatment. Through our Programs, we try to provide you with tools and strategies to build your knowledge and understanding around your patterns and how to manage them in your everyday life.

In the event that Your Program involves one-on-one sessions, all sessions must be scheduled and agreed in advance by us including any sessions which are rescheduled because you or we are not able to attend.

Your Program and the applicable Fees are described in Schedule 1 of these Terms.

Please Note: Our Programs are only available for residents of Australia.

4.  PARTICIPANT INVOLVEMENT

As the Participant, you agree to:

• Try to cultivate an honest, self-aware relationship with yourself.
• Commit to goals that are truly meaningful and significant to you and that we agree will help you with your progress and successful outcome.
• Explore new approaches and experiment with helpful actions and behaviours in consultation with your health professional(s).
• Provide ongoing feedback on the counselling, Program content and how it is meeting your needs.
• Be open to hearing feedback and letting us know whether it fits your   expectations of yourself.
• Acknowledge and take ownership for your progress, any setbacks and accomplishments.
  
  
  5.  CANCELLATION OF ONE-ON-ONE SESSIONS

In the event that you are unable to attend a session or you wish to reschedule your appointment, we ask that you give us at least 48 hours’ notice. If you cancel a session giving us less than 48 hours before its scheduled start time, you will either forfeit this session from Your Program or be charged for the full session Fee.

It is important that you are committed to the Program, and attendance is crucial if you want to give yourself the best chance of success. If you fail to attend, or if you cancel, three or more sessions during any Program period (even if the sessions you cancelled are not consecutive) we may, in our sole discretion, consider that you are not committed or willing to attend and we can terminate your participation in the Program. In the event of a termination of the Program under this clause, and only if you have prepaid the full Fees for the Program in advance, we will provide a refund less an administration fee and we may, in our sole discretion, refuse to accept your registration for any subsequent Program.

If you are late to attend any scheduled session, your session will be shortened so that it can still finish at the scheduled finish time (unless otherwise agreed by us) to ensure that other Participants that may be scheduled after your session will receive their full session time and are on time.
           

6.  YOUR WARRANTIES

You warrant that:

• you are a resident of Australia;
• you are at least 18 years old;
• you will comply with these Terms at all times;
• you will not impersonate another person, or otherwise attempt to mislead us or anyone else in connection with your use of our Programs;
• you will not post any offensive content, and will not share anything via our Programs that contain viruses, codes, files or programs that may interrupt, damage, limit or destroy the functionality of our Programs, our Website or other computer software or hardware;
• you will not use our Programs for any illegal or inappropriate purpose or for any other purpose which is not in good faith; and
• you will provide all relevant information required for us to carry out the Services and deliver Your Program in a timely manner;
• you will advise us of any pre-existing medical, physical or other conditions which may directly or indirectly affect or impact the Services or Programs or about which we may need to be aware; and
• you will be open and honest about all relevant issues, conditions and treatments that may be relevant to and may impact the Program or the Services.
  
  
  7.  DISPUTES

If you have any concerns about the Programs or Services, we ask that you notify us of your concerns and give us a reasonable opportunity respond and address your concerns.

If a dispute arises, we both must respect each other’s confidentiality and reputation. No communications regarding the dispute should be made public, whether via social media or some other way. If you breach this clause, we reserve the right to take legal action to protect our reputation and to seek compensation.

If you and we have a dispute which cannot be resolved through direct discussions, you agree that we must both obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute, and each of us must pay our own costs.

8.  RELATIONSHIP

Our relationship with you is simply that we are a service provider and you are a customer. No agency, partnership, joint venture, or employment is created as a result of these Terms. You do not have any authority of any kind to bind us in any respect whatsoever (for example, you cannot sign contracts on our behalf).

9.  OWNERSHIP OF INTELLECTUAL PROPERTY

We may provide Materials and other intellectual property to you during the Program(s) and to enable the provision of the Services.

All Materials and other intellectual property are provided without warranties of any kind and you use them at your own risk.

Any Materials and other intellectual property which we may provide to you or which may be developed in relation to the Program(s) or the Services is and will remain our property at all times.

You must not reproduce any Materials or use them for any purpose other than your personal private use. You may not provide any Materials to third parties without our express written permission.

10.  CONFIDENTIALITY

You may be asked to provide us with various materials and other information from time to time in order to enable us to provide you with the Services. The TARA Clinic shall exercise due care not to disclose Confidential Information to any third party without your express written permission and will only use the Confidential Information in order to enable us to provide you with the Program(s) and Services.

Despite anything contained in this clause, The TARA Clinic may disclose Confidential Information to the extent required by law or a regulatory authority.

This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.

11.  LICENSE

Upon acceptance of these Terms and payment by you of the relevant Fees, we grant you a revocable, non-exclusive, non-transferable, limited license (“License”) to access your chosen Program(s) and the related Materials.

Our Programs may only be used for your own individual, personal, non-commercial use. You are permitted to use the Materials in good faith and to save one copy of them for the purpose of participating in our Program(s), but aside from this, you agree not to:

• copy, modify, alter, disassemble; decompile, translate or convert into human readable form or reverse engineer all or any part of the Materials;
• print or copy all or part of the Materials, or save them onto a memory storage facility of any computer;
• share, sell, license or distribute any Materials to third parties or use any Materials as a component of or as a basis for any material offered for sale, license or distribution;
• share your login details with any other person, or allow any other person to access Your Program or related Materials;
• use the Program or Materials for your own professional or business purposes, for example, by using them to provide rehabilitation, coaching or consulting services to clients if you are a therapist or clinician;
• store or use any Materials in any database or other storage facility in either paper or electronic form which is intended for the storage and/or provision to users of any access to know-how; and
• in any other way reproduce, copy, download, scrape, store, publish, transmit, re-transmit, transfer, communicate, distribute, disseminate, broadcast, circulate, sell, resell or otherwise use the Materials or any part or portion of the Materials in any form or by any means. 

We reserve the right to take legal action against you in the event that you use the Materials in an unauthorised manner.

We reserve the right to disclose your name and any other personal details to any law enforcement authority or other relevant authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach or alleged breach of the law or of these Terms.

In the event that you breach these Terms, including but not limited to using the Materials in an unauthorised manner, we may immediately terminate this License.

12.  FEES AND PAYMENT

The applicable Fees and payment structure for Your Program is set out in Schedule 1 of these Terms.

If you do not pay any Fees when they are due, you may be charged interest at a rate determined in accordance with the Penalty Interest Rates Act 1983.

If you do not pay any Fees when they are due, or do not perform some of your other obligations under these Terms, we may refuse to continue to provide the Services and/or Program(s) and may terminate these Terms. We may also commence proceedings to collect any outstanding Fees that you owe us.

In the event that we are unable to process a payment for your Fees via the payment details that you have provided, we will attempt to contact you within 7 days to discuss your payment options. Our online billing system will also attempt to process the payment multiple times during the 7 day time period. If you do not pay the outstanding Fees within 7 days of their due date, then you will lose access to Your Program(s) and the Services, and all related Materials.

If your access to Your Program(s), the Services and the related Materials is terminated under this clause due to failure to pay the Fees, we will provide you with information about free support services that may be available to you through other organisations, so that you are able to continue receiving care. The TARA Clinic accepts no responsibility for your care after the date of termination of Your Program(s) and the Services.

By providing us with your payment and credit card details, you authorise us to use those details to process payment of the Fees for the Program(s) and/or Services. In the event that you have chosen payments to be made on a recurring basis, you authorise these payments to be deducted by us until the full payment of the Fees have been made in accordance with these Terms.

Your Programs and/or Services are non-transferrable.

13.  REFUNDS

Except as otherwise set out in these Terms, we do not provide refunds for change of mind. Refunds are not normally granted in other circumstances as the Services and Programs have, at the time of payment, been provided either by online access to the Programs having been granted or the Sessions having been booked. However, we comply with the Australian Consumer Law (“ACL”) at all times in relation to any refunds or replacement of Services or Programs.

14.  TERMINATION AND CANCELLATION

For any breach of any these Terms, the party which has committed the breach will immediately remedy or rectify the breach.

If at any time we determine that the relationship between you and us has broken down, that you are not genuinely participating in the Program(s), or for any other reason in our sole discretion, we may terminate Your Program and Services and refund any Fees paid in advance by you, on a prorate basis.

For any Programs that are payable by way of a monthly Fee (rather than a one-off payment), and unless otherwise stated in Schedule 1, you may terminate the Program by providing us with one month’s written notice sent via email to [email protected] and completing the cancelation process. In the event of such termination, you will retain access to the Program, and will be liable for all Fees, up until the end of the one month’s written notice period.

In the event of any termination by you, any Fees which you are liable for under these Terms , become immediately due and payable, unless you are entitled to a refund under these Terms or Australian law.

15.  LIMITATION OF LIABILITY

You agree that we are not liable for any consequential, indirect, incidental or special damages of any kind including any damages for loss or injury, or any liability resulting from your reliance on the Materials, or your access to our Website or Programs. We do not accept responsibility arising in any other way in relation to the Materials, including but not limited to for negligence, errors or omissions.

ACL: When we provide the Programs or Services to you, some consumer protection laws such as the Australian Consumer Law (“ACL”) (which can be found in the Competition and Consumer Act 2010 (Cth)), may give you some additional rights relating to our provision of services to you, and we may be prohibited from limiting, restricting or modifying these rights (“Statutory Rights”).

Our liability is governed solely by the ACL and these Terms. We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.

Services: Except for your Statutory Rights, all Services are provided to you without warranties of any kind, either express or implied.

To the extent we are unable to exclude liability, our total liability for loss or damage you suffer in connection with our Programs or Services is limited to us re-supplying the Programs or Services to you, or refunding you the amount you have paid us for any Fees for the Programs or Services.

If we fail to exercise or enforce any of our rights under these Terms, this does not mean that we waive that right.

16.  INDEMNITY

You agree to defend, indemnify and hold us harmless from any claims, liabilities, losses or damages whether direct, indirect, consequential or special that may result from any use of the Programs, the Website, or the Materials, your breach of these Terms or your breach of any third party rights, including, but not limited to, third party intellectual property rights.

You agree that this indemnity includes all legal fees resulting from your breach of our Terms, any third party claims such as claims by your family, or any activity you may engage in through any use of our Website, Materials, or Programs.

This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.

17.  DISCLAIMER

All the Materials and other content accessed through the Website or the Programs is for educational purposes, is general in nature and does not consider your personal circumstances. The Materials, Programs and Services should not be construed as medical advice or professional advice, should not be used to diagnose, treat, cure or prevent any disease and is not a substitute for your own health professional’s advice.

We are only providing you with general facts and information to assist you. You should not rely on the Materials, Programs and Services and you need to decide what may work best and what may be suitable for your own personal needs, in consultation with your own health professional. You use the Materials, Programs and Services at your own risk.

We have developed the Materials and Programs in good faith, using sources that we believe are reliable and up to date, but we provide no warranties regarding the accuracy, completeness, reliability, suitability, fitness for purpose, or availability of them.

We will do our best to ensure the Materials and Programs are always available and virus free but from time-to-time this may not be the case as it may be out of our immediate control. We will notify you if the Materials, Programs or Services become unavailable for an extended time period.

Results vary from one person to another, so we cannot guarantee any particular results. Your progress will depend on you, the effort you put in and the goals that you set for yourself.

We are not responsible for monitoring your safety and wellbeing when using the Materials, Services or Programs. If you are at risk of suicide or self-harm, or you face other similar risks, you need to manage these risks directly with your own health professional(s).

We are not a crisis service and are not available outside of ordinary business hours. Please refer to our Immediate Support https://www.thetaraclinic.com/Immediate-Support page to find crisis support services.

This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.

18.  TERM

These Terms apply at all times while you are receiving Services from us and/or participating in any Program(s).

19.  EMAIL LIST

By providing your email address to us (for example, during the registration process), you agree that you may be placed on our mailing list. You may unsubscribe at any time by following the "unsubscribe” link in the email.

20.  PRIVACY

All payment and personal information will be kept in a secure manner in accordance with Australian privacy requirements. Please refer to our Privacy Policy for details on how Participant information will be kept secure.

21.  CRISIS SUPPORT

If you require crisis support, if you are at risk of suicide or if you are experiencing other distress, please seek assistance from the following services:

• Suicide Callback Service - 1300 659 467

• Alcohol and Drug Information Service (ADIS) - 1800 250 015

• If you are at immediate risk, call 000

Unfortunately we do not have the resources or capacity to provide crisis support. Our Programs and Services are not a substitute for seeking support from your doctor or clinician.

22.  COMPLAINTS

If you wish to make a complaint, whether a direct complaint to us, or a formal complaint about us to an external authority, you may do so using the links at https://www.thetaraclinic.com/feedback.

23.  SURVIVAL OF OBLIGATIONS

At the termination, expiration or completion of these Terms, any provisions of these Terms which would by their nature be expected to survive termination or expiration shall remain in full force and effect, including but not limited to any provisions which explicitly state that they will survive termination or expiration.

24.  GOVERNING LAW

These Terms are governed by the laws from time to time in force in the New South Wales. Both parties agree to unconditionally submit to the non-exclusive jurisdiction of the Courts of New South Wales for determining any dispute concerning these Terms.

SCHEDULE 1

1. YOUR PROGRAM

Congratulations, you are registering for the INDIVIDUAL EMPOWERED RECOVERY® INDIVIDUAL PROGRAM.

2.  INCLUSIONS

Your Program includes:

• 65 Weekly Online Learning Videos Filled With Practical Skills and Information
• Empowered Recovery Workbook
• 35 Individual Sessions Over 15 Months with your primary therapist, comprising five months of weekly sessions, five months of fortnightly sessions, and five months of monthly sessions
• Access to Monthly Phone Coaching Sessions With Your Support Therapist For The Duration of The Program

3.  PAUSING YOUR PROGRAM

Due to the nature of Your Program and the fact that the best predictor of positive results is completing the program as it was designed, it is not possible to pause your program for the Individual Empowered Recovery® Program.

If you are completing an Inpatient Admission in a psychiatric facility where you are unable to access your devices, then we are willing to pause your program for the duration of the Inpatient stay. This must be communicated to us in writing to [email protected] prior to admission to ensure we can manage our caseload accordingly. 

4.  FURTHER DETAILS

There are three parts to the program:

Each week you will receive access to an online learning lesson introducing a specific skill, concept or strategy taught by our founder and psychologist, Tara Hurster.

• Each lesson is released every 7 days from your date of registration.

You are then encouraged to practice the tool or strategy in the lead up to your individual session where you have the opportunity to discuss your wins and challenges with your Primary Therapist.

• Our stepped down approach starts with weekly individual sessions for five months, then fortnightly sessions for five months and finally to monthly sessions for five months. This provides you with more support in the early stages of the process and more opportunity to build confidence in your abilities towards the end.
• If you would like additional Supplementary Sessions with your therapist, this can be arranged at an additional investment of $299 per Supplementary Session. 

In addition to this, you will have access to monthly phone coaching sessions for the duration of the program. These sessions are focused on the implementation of your individualised treatment plan.

The Purpose:

Knowledge is power, so our main focus is on educating you with the important information to allow you to understand what your body and brain are doing, why you feel that way, and how to manage it!

Below is an outline of the tools and strategies that are taught through the program:

Take Action:

Lessons include - Understanding the brain, Understanding addiction, Language, Stages of change, Externalising the problem, Communication styles, Decision matrix, Lapse management, HALT, Cravings vs urges, Grounding, Anger vs aggression, Problem solving, Goal setting, The Duck Path, Lapse prevention, Communication process, Money management, and many more!

Build Resilience:

Lessons include - Mindfulness, Breathing exercises, Emotional intelligence, Refusal skills, Stopping vs changing, Triggers, Lapse vs relapse, Comfort zones, Grief surrounding addiction, Sleep hygiene, Interpersonal effectiveness skills, Resilience window, Finding ‘good enough’, Unhelpful thinking styles, Dramatising a neutral situation, Maintaining traction and many more!

Find Purpose:

Lessons include - Problem formulation, Instant gratification, Building your goals around recovery, What needs were being served, Re-learning how to feel, Learn how barriers to change arise for you, Conflict management vs conflict resolution, Self-care, Boundaries, Healthy relationships, Re-parenting ourselves, Values, Identity, and many more!

Program Length:

We refuse to set you up for failure! The research has shown that people require between 12-18 months of active work on recovery for the best predictor of lasting change. 

That is why the Empowered Recovery® Program runs for 15 months.

We have seen countless people, possibly just like you, who have tried counselling for a short time or attended rehab briefly and then found themselves in the same place as before just months later. 

We want to help you succeed at finding the freedom you really crave. That is why we are in it for the long haul right with you. 

Anticipated Outcomes:

Upon completion you will have learnt over 65 practical skills and tools that will allow you to make the changes needed to maintain recovery in the long term. Your therapist will guide you on how to implement these strategies specifically for your needs, because we understand that you are the expert in your own life.

25.  FEES AND PAYMENT OUTLINE

The Empowered Recovery Individual program financial investment is completed through 12 equal monthly payments of $1,599. These payments are set up as a monthly direct debit automatic payment plan via our biller, Stripe. 

The TARA Clinic - Last updated 23rd March 2024.

PROGRAM TERMS (“Terms”) Premium Empowered Recovery® Individual Program

1.  APPLICATION OF THESE TERMS

These Terms apply to all Programs offered by The TARA Clinic Pty Ltd (ACN 638 169 114) trading as The TARA Clinic (“TARA Clinic”,  “we”, “our”, “us”).

These Terms apply in conjunction with our Website Disclaimer which is available at https://www.thetaraclinic.com/pages/disclaimer, our Website Terms of Use which are available at https://www.thetaraclinic.com/pages/terms and our Privacy Policy which is available at https://www.thetaraclinic.com/pages/privacy-policy.

By registering for a Program, you accept these Terms. We may update these Terms at any time, without notice. By continuing to use any of our Programs after we have published any updates, you agree to the updated Terms.

2.  DEFINITIONS

•  “Confidential Information” means any written or oral information that is provided by or disclosed directly or indirectly through any means that is not already in the public domain, and may include information about business structures, methods, procedures, personal information, Fees, payment arrangements and other similar terms.
•  “Fees” means the Fees payable for Your Program, as set out in these Terms.
•  “Materials” means newsletters, reports, audio material, written documents, questionnaires, videos, resources or other material which may be used in relation to the Services or the Programs.
•  “Participant” or “you” means you, the Participant who is taking part in one or more of our Programs.
•  “Programs” means the Programs related to mindfulness, relationships, empowerment, and physical and mental wellbeing that we offer from time to time.
•  “Services” means the Services that we provide in connection with the Programs.
•  “The TARA Clinic”, “we”, “our” or “us” means The TARA Clinic Pty Ltd trading as The TARA Clinic.
•  “Website” refers to any of our websites including but not limited to thetaraclinic.com, www.thetaracliniconline.com
•  “Your Program” means the Program that you have registered to participate in.

1.  OUR PROGRAMS 

•  We offer a range of Programs related to the treatment and psychoeducation of drugs, alcohol and other addiction treatment. Through our Programs, we try to provide you with tools and strategies to build your knowledge and understanding around your patterns and how to manage them in your everyday life.
•  In the event that Your Program involves one-on-one sessions, all sessions must be scheduled and agreed in advance by us including any sessions which are rescheduled because you or we are not able to attend.
•  Your Program and the applicable Fees are described in Schedule 1 of these Terms.
•  Please Note: Our Programs are only available for residents of Australia.
•  
  1.  PARTICIPANT INVOLVEMENT
•  As the Participant, you agree to:
  • Try to cultivate an honest, self-aware relationship with yourself.
  • Commit to goals that are truly meaningful and significant to you and that we agree will help you with your progress and successful outcome.
  • Explore new approaches and experiment with helpful actions and behaviours in consultation with your health professional(s).
  • Provide ongoing feedback on the counselling, Program content and how it is meeting your needs.
  • Be open to hearing feedback and letting us know whether it fits your expectations of yourself.
  • Acknowledge and take ownership for your progress, any setbacks and accomplishments.
    
    
    1.  CANCELLATION OF ONE-ON-ONE SESSIONS
  •  In the event that you are unable to attend a session or you wish to reschedule your appointment, we ask that you give us at least 48 hours’ notice. If you cancel a session giving us less than 48 hours before its scheduled start time, you will either forfeit this session from Your Program or be charged for the full session Fee.
  •  It is important that you are committed to the Program, and attendance is crucial if you want to give yourself the best chance of success. If you fail to attend, or if you cancel, three or more sessions during any Program period (even if the sessions you cancelled are not consecutive) we may, in our sole discretion, consider that you are not committed or willing to attend and we can terminate your participation in the Program. In the event of a termination of the Program under this clause, and only if you have prepaid the full Fees for the Program in advance, we will provide a refund less an administration fee and we may, in our sole discretion, refuse to accept your registration for any subsequent Program.
  •  If you are late to attend any scheduled session, your session will be shortened so that it can still finish at the scheduled finish time (unless otherwise agreed by us) to ensure that other Participants that may be scheduled after your session will receive their full session time and are on time.
    
    
    1.  YOUR WARRANTIES
  •  You warrant that:
    • you are a resident of Australia;
    • you are at least 18 years old;
    • you will comply with these Terms at all times;
    • you will not impersonate another person, or otherwise attempt to mislead us or anyone else in connection with your use of our Programs;
    • you will not post any offensive content, and will not share anything via our Programs that contain viruses, codes, files or programs that may interrupt, damage, limit or destroy the functionality of our Programs, our Website or other computer software or hardware;
    • you will not use our Programs for any illegal or inappropriate purpose or for any other purpose which is not in good faith; and
    • you will provide all relevant information required for us to carry out the Services and deliver Your Program in a timely manner;
    • you will advise us of any pre-existing medical, physical or other conditions which may directly or indirectly affect or impact the Services or Programs or about which we may need to be aware; and
    • you will be open and honest about all relevant issues, conditions and treatments that may be relevant to and may impact the Program or the Services.
      
      
      1.  DISPUTES
    •  If you have any concerns about the Programs or Services, we ask that you notify us of your concerns and give us a reasonable opportunity respond and address your concerns.
    •  If a dispute arises, we both must respect each other’s confidentiality and reputation. No communications regarding the dispute should be made public, whether via social media or some other way. If you breach this clause, we reserve the right to take legal action to protect our reputation and to seek compensation.
    •  If you and we have a dispute which cannot be resolved through direct discussions, you agree that we must both obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute, and each of us must pay our own costs.
      
      
      1.  RELATIONSHIP
    •  Our relationship with you is simply that we are a service provider and you are a customer. No agency, partnership, joint venture, or employment is created as a result of these Terms. You do not have any authority of any kind to bind us in any respect whatsoever (for example, you cannot sign contracts on our behalf).
      
      
      1.  OWNERSHIP OF INTELLECTUAL PROPERTY
    •  We may provide Materials and other intellectual property to you during the Program(s) and to enable the provision of the Services.
    •  All Materials and other intellectual property are provided without warranties of any kind and you use them at your own risk.
    •  Any Materials and other intellectual property which we may provide to you or which may be developed in relation to the Program(s) or the Services is and will remain our property at all times.
    •  You must not reproduce any Materials or use them for any purpose other than your personal private use. You may not provide any Materials to third parties without our express written permission.
      
      
      1.  CONFIDENTIALITY
    •  You may be asked to provide us with various materials and other information from time to time in order to enable us to provide you with the Services. The TARA Clinic shall exercise due care not to disclose Confidential Information to any third party without your express written permission and will only use the Confidential Information in order to enable us to provide you with the Program(s) and Services.
    •  Despite anything contained in this clause, The TARA Clinic may disclose Confidential Information to the extent required by law or a regulatory authority.
    •  This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.
      
      
      1.  LICENSE
    •  Upon acceptance of these Terms and payment by you of the relevant Fees, we grant you a revocable, non-exclusive, non-transferable, limited license (“License”) to access your chosen Program(s) and the related Materials.
    •  Our Programs may only be used for your own individual, personal, non-commercial use. You are permitted to use the Materials in good faith and to save one copy of them for the purpose of participating in our Program(s), but aside from this, you agree not to:
      • copy, modify, alter, disassemble; decompile, translate or convert into human readable form or reverse engineer all or any part of the Materials;
      • print or copy all or part of the Materials, or save them onto a memory storage facility of any computer;
      • share, sell, license or distribute any Materials to third parties or use any Materials as a component of or as a basis for any material offered for sale, license or distribution;
      • share your login details with any other person, or allow any other person to access Your Program or related Materials;
      • use the Program or Materials for your own professional or business purposes, for example, by using them to provide rehabilitation, coaching or consulting services to clients if you are a therapist or clinician;
      • store or use any Materials in any database or other storage facility in either paper or electronic form which is intended for the storage and/or provision to users of any access to know-how; and
      • in any other way reproduce, copy, download, scrape, store, publish, transmit, re-transmit, transfer, communicate, distribute, disseminate, broadcast, circulate, sell, resell or otherwise use the Materials or any part or portion of the Materials in any form or by any means. 
    •  We reserve the right to take legal action against you in the event that you use the Materials in an unauthorised manner.
    •  We reserve the right to disclose your name and any other personal details to any law enforcement authority or other relevant authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach or alleged breach of the law or of these Terms.
    •  In the event that you breach these Terms, including but not limited to using the Materials in an unauthorised manner, we may immediately terminate this License.
      
      
      1.  FEES AND PAYMENT
    •  The applicable Fees and payment structure for Your Program is set out in Schedule 1 of these Terms.
    •  If you do not pay any Fees when they are due, you may be charged interest at a rate determined in accordance with the Penalty Interest Rates Act 1983.
    •  If you do not pay any Fees when they are due, or do not perform some of your other obligations under these Terms, we may refuse to continue to provide the Services and/or Program(s) and may terminate these Terms. We may also commence proceedings to collect any outstanding Fees that you owe us.
    •  In the event that we are unable to process a payment for your Fees via the payment details that you have provided, we will attempt to contact you within 7 days to discuss your payment options. Our online payment system will also attempt to process your payment multiple times over the 7 day period. If you do not pay the outstanding Fees within 7 days of their due date, then you will lose access to Your Program(s) and the Services, and all related Materials.
    •  If your access to Your Program(s), the Services and the related Materials is terminated under this clause due to failure to pay the Fees, we will provide you with information about free support services that may be available to you through other organisations, so that you are able to continue receiving care. The TARA Clinic accepts no responsibility for your care after the date of termination of Your Program(s) and the Services.
    •  By providing us with your payment and credit card details, you authorise us to use those details to process payment of the Fees for the Program(s) and/or Services. In the event that you have chosen payments to be made on a recurring basis, you authorise these payments to be deducted by us until the full payment of the Fees have been made in accordance with these Terms.
    •  Your Programs and/or Services are non-transferrable.
       
      
      1.  REFUNDS
    •  Except as otherwise set out in these Terms, we do not provide refunds for change of mind. Refunds are not normally granted in other circumstances as the Services and Programs have, at the time of payment, been provided either by online access to the Programs having been granted or the Sessions having been booked. However, we comply with the Australian Consumer Law (“ACL”) at all times in relation to any refunds or replacement of Services or Programs.
      
      
      1.  TERMINATION AND CANCELLATION
    •  For any breach of any these Terms, the party which has committed the breach will immediately remedy or rectify the breach.
    •  If at any time we determine that the relationship between you and us has broken down, that you are not genuinely participating in the Program(s), or for any other reason in our sole discretion, we may terminate Your Program and Services and refund any Fees paid in advance by you, on a prorate basis.
    •  For any Programs that are payable by way of a monthly Fee (rather than a one-off payment), and unless otherwise stated in Schedule 1, you may terminate the Program by providing us with one month’s written notice sent via email to [email protected] and completing the cancelation process. In the event of such termination, you will retain access to the Program, and will be liable for all Fees, up until the end of the one month’s written notice period.
    •  In the event of any termination by you, any Fees which you are liable for under these Terms , become immediately due and payable, unless you are entitled to a refund under these Terms or Australian law. 
      
      
      1.  LIMITATION OF LIABILITY
    •  You agree that we are not liable for any consequential, indirect, incidental or special damages of any kind including any damages for loss or injury, or any liability resulting from your reliance on the Materials, or your access to our Website or Programs. We do not accept responsibility arising in any other way in relation to the Materials, including but not limited to for negligence, errors or omissions.
    •  ACL: When we provide the Programs or Services to you, some consumer protection laws such as the Australian Consumer Law (“ACL”) (which can be found in the Competition and Consumer Act 2010 (Cth)), may give you some additional rights relating to our provision of services to you, and we may be prohibited from limiting, restricting or modifying these rights (“Statutory Rights”).
    •  Our liability is governed solely by the ACL and these Terms. We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.
    •  Services: Except for your Statutory Rights, all Services are provided to you without warranties of any kind, either express or implied.
    •  To the extent we are unable to exclude liability, our total liability for loss or damage you suffer in connection with our Programs or Services is limited to us re-supplying the Programs or Services to you, or refunding you the amount you have paid us for any Fees for the Programs or Services.
    •  If we fail to exercise or enforce any of our rights under these Terms, this does not mean that we waive that right.
      
      
      1.  INDEMNITY

You agree to defend, indemnify and hold us harmless from any claims, liabilities, losses or damages whether direct, indirect, consequential or special that may result from any use of the Programs, the Website, or the Materials, your breach of these Terms or your breach of any third party rights, including, but not limited to, third party intellectual property rights.

•  You agree that this indemnity includes all legal fees resulting from your breach of our Terms, any third party claims such as claims by your family, or any activity you may engage in through any use of our Website, Materials, or Programs.
•  This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.
  
  
  1.  DISCLAIMER
•  All the Materials and other content accessed through the Website or the Programs is for educational purposes, is general in nature and does not consider your personal circumstances. The Materials, Programs and Services should not be construed as medical advice or professional advice, should not be used to diagnose, treat, cure or prevent any disease and is not a substitute for your own health professional’s advice.
•  We are only providing you with general facts and information to assist you. You should not rely on the Materials, Programs and Services and you need to decide what may work best and what may be suitable for your own personal needs, in consultation with your own health professional. You use the Materials, Programs and Services at your own risk.
•  We have developed the Materials and Programs in good faith, using sources that we believe are reliable and up to date, but we provide no warranties regarding the accuracy, completeness, reliability, suitability, fitness for purpose, or availability of them.
•  We will do our best to ensure the Materials and Programs are always available and virus free but from time-to-time this may not be the case as it may be out of our immediate control. We will notify you if the Materials, Programs or Services become unavailable for an extended time period.
•  Results vary from one person to another, so we cannot guarantee any particular results. Your progress will depend on you, the effort you put in and the goals that you set for yourself.
•  We are not responsible for monitoring your safety and wellbeing when using the Materials, Services or Programs. If you are at risk of suicide or self-harm, or you face other similar risks, you need to manage these risks directly with your own health professional(s).
•  We are not a crisis service and are not available outside of ordinary business hours. Please refer to our Immediate Support https://www.thetaraclinic.com/Immediate-Support page to find crisis support services.
•  This clause survives termination, expiration or completion of these Terms, continues in the event of any dispute and continues after the delivery of the Program(s) and Services.
  
  
  1.  TERM
•  These Terms apply at all times while you are receiving Services from us and/or participating in any Program(s).
  
  
  1.  EMAIL LIST
•  By providing your email address to us (for example, during the registration process), you agree that you may be placed on our mailing list. You may unsubscribe at any time by following the "unsubscribe” link in the email.
  
  
  1.  PRIVACY
•  All payment and personal information will be kept in a secure manner in accordance with Australian privacy requirements. Please refer to our Privacy Policy for details on how Participant information will be kept secure.

1.  CRISIS SUPPORT

•  If you require crisis support, if you are at risk of suicide or if you are experiencing other distress, please seek assistance from the following services:
  
  
• Suicide Callback Service - 1300 659 467
  
• Alcohol and Drug Information Service (ADIS) - 1800 250 015
  
• If you are at immediate risk, call 000
  
•  Unfortunately we do not have the resources or capacity to provide crisis support. Our Programs and Services are not a substitute for seeking support from your doctor or clinician.
    
  1.  COMPLAINTS
•  If you wish to make a complaint, whether a direct complaint to us, or a formal complaint about us to an external authority, you may do so using the links at https://www.thetaraclinic.com/feedback.
  
  
  1.  SURVIVAL OF OBLIGATIONS
•  At the termination, expiration or completion of these Terms, any provisions of these Terms which would by their nature be expected to survive termination or expiration shall remain in full force and effect, including but not limited to any provisions which explicitly state that they will survive termination or expiration.
  
  
  1.  GOVERNING LAW

These Terms are governed by the laws from time to time in force in the New South Wales. Both parties agree to unconditionally submit to the non-exclusive jurisdiction of the Courts of New South Wales for determining any dispute concerning these Terms.

•  SCHEDULE 1
  

1. YOUR PROGRAM

•  Congratulations, you are registering for the PREMIUM EMPOWERED RECOVERY® INDIVIDUAL PROGRAM.

2.  INCLUSIONS

•  Your Program includes:
• 65 Weekly Online Learning Videos Filled With Practical Skills and Information
• Empowered Recovery Workbook
• 35 Individual Sessions Over 15 Months with your primary therapist, comprising five months of weekly sessions, five months of fortnightly sessions, and five months of monthly sessions
• Access to Monthly Phone Coaching Sessions With Your Support Therapist For The Duration of The Program
  
  

3.  PAUSING YOUR PROGRAM

• Due to the nature of Your Program and the fact that the best predictor of positive results is completing the program as it was designed, it is not possible to pause your program for the Individual Empowered Recovery® Program.

  If you are completing an Inpatient Admission in a psychiatric facility where you are unable to access your devices, then we are willing to pause your program for the duration of the Inpatient stay. This must be communicated to us in writing to [email protected] prior to admission to ensure we can manage our caseload accordingly. 

4.  FURTHER DETAILS

•  There are three parts to the program:
•  Each week you will receive access to an online learning lesson introducing a specific skill, concept or strategy taught by our founder and psychologist, Tara Hurster.
• Each lesson is released every 7 days from your date of registration.
• You are then encouraged to practice the tool or strategy in the lead up to your individual session where you have the opportunity to discuss your wins and challenges with your Primary Therapist.
• Our stepped down approach starts with weekly individual sessions for five months, then fortnightly sessions for five months and finally to monthly sessions for five months. This provides you with more support in the early stages of the process and more opportunity to build confidence in your abilities towards the end.
• If you would like additional Supplementary Sessions with your therapist, this can be arranged at an additional investment of $450 per Supplementary Session. 
•  In addition to this, you will have access to monthly phone coaching sessions for the duration of the program. These sessions are focused on the implementation of your individualised treatment plan.
  
  The Purpose:
•  Knowledge is power, so our main focus is on educating you with the important information to allow you to understand what your body and brain are doing, why you feel that way, and how to manage it!
•  Below is an outline of the tools and strategies that are taught through the program:
  
  Take Action:
•  Lessons include - Understanding the brain, Understanding addiction, Language, Stages of change, Externalising the problem, Communication styles, Decision matrix, Lapse management, HALT, Cravings vs urges, Grounding, Anger vs aggression, Problem solving, Goal setting, The Duck Path, Lapse prevention, Communication process, Money management, and many more!
•  
  Build Resilience:
•  Lessons include - Mindfulness, Breathing exercises, Emotional intelligence, Refusal skills, Stopping vs changing, Triggers, Lapse vs relapse, Comfort zones, Grief surrounding addiction, Sleep hygiene, Interpersonal effectiveness skills, Resilience window, Finding ‘good enough’, Unhelpful thinking styles, Dramatising a neutral situation, Maintaining traction and many more!
  
  
•  Find Purpose:
•  Lessons include - Problem formulation, Instant gratification, Building your goals around recovery, What needs were being served, Re-learning how to feel, Learn how barriers to change arise for you, Conflict management vs conflict resolution, Self-care, Boundaries, Healthy relationships, Re-parenting ourselves, Values, Identity, and many more!
•  
  Program Length:
•  We refuse to set you up for failure! The research has shown that people require between 12-18 months of active work on recovery for the best predictor of lasting change. 
•  That is why the Empowered Recovery® Program runs for 15 months.
•  We have seen countless people, possibly just like you, who have tried counselling for a short time or attended rehab briefly and then found themselves in the same place as before just months later. 
•  We want to help you succeed at finding the freedom you really crave. That is why we are in it for the long haul right with you. 
•  
  Anticipated Outcomes:
•  Upon completion you will have learnt over 65 practical skills and tools that will allow you to make the changes needed to maintain recovery in the long term. Your therapist will guide you on how to implement these strategies specifically for your needs, because we understand that you are the expert in your own life.

1.  FEES AND PAYMENT OUTLINE

•  The Empowered Recovery Individual program financial investment is completed through 12 equal monthly payments of $3,999. These payments are set up as a monthly direct debit automatic payment plan via our biller, Stripe.